Cascade AI

Cascade is the enterprise-grade, AI-native resolution layer for IT and HR shared services. It gives employees one place to get 24/7 support, while AI agents execute the workflows behind the scenes to automate service delivery. Cascade’s AI agents understand each employee’s role, location, eligibility and permissions—along with your organization’s policies—to resolve requests and execute workflows across systems of record. They can retrieve real-time information, generate documents, route approvals, create or update tickets, trigger workflows and complete requests from start to finish. From benefits and leave to password resets and access requests, Cascade automates Tier 1 and Tier 2 support—reducing ticket volumes and repetitive administrative work while improving the employee experience. It also creates a living knowledge base from your connected sources, helping identify outdated or conflicting information, knowledge gaps, recurring questions and service friction. Built for sensitive enterprise data, Cascade is SOC 2 Type II, ISO 42001 and HIPAA compliant and GDPR and CCPA aligned, with enterprise-grade security and privacy controls including encryption, role-based access, granular permissions and audit trails. Cascade supports enterprise and midmarket clients with domestic and globally distributed workforces. The platform is available in 90+ countries and 100+ languages. Deployed in weeks, it can resolve up to 99.3% of employee cases without human intervention—helping organizations grow service delivery and scale support without growing headcount. Cascade is a Microsoft and Google partner and is available through the cloud marketplaces.