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Service Management Group (SMG)

Service Management Group (SMG)

Delivering the future of Unified Experience Management®

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Company intel

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Industry
Software Development
Company size
602 people
Headquarters
Remote-First Organization
Founded
1991
Type
Privately Held
Total funding
$2.4M

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software with a service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.

Employee Engagement Brand Research Customer Experience Employee Experience Experience Management Enterprise Experience Management Customer Experience Management Employee Engagement CX XM CEM Customer Feedback Management
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