Subject Matter Expert Network Engineer
Unisys · Bangalore, Karnataka, India
IT Services and IT Consulting · 10,001+ employees
About the role
Monitor and troubleshoot network infrastructure while performing maintenance, system upgrades, and security configurations. Automate repetitive tasks and provide remote support to customers and onsite technicians to ensure SLA compliance.
What they look for
Requirements
Requires 1-2 years of experience in networking technologies and ITIL foundation knowledge. Candidates must have hands-on experience with Cisco, Aruba, and Meraki hardware and hold at least an associate-level certification.
Full description
What success looks like in this role:
- Monitor and troubleshoot Network Infrastructure within the guidelines of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
- Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
- Perform network maintenance and system upgrades including patches, hot fixes, and security configuration.
- Continuously explore the opportunities to automate repetitive tasks and share the best practices across all the teams.
- Ability to administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, WLAN controllers.
- Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.
- Meet and exceed customer SLA or OLA metrics.
- Work with third party vendors to remediate and resolve customer issues.
#LI-BN1
You will be successful in this role if you have:
- 1 - 2 years of experience in networking technologies.
- ITIL foundation knowledge and certification.
- Hands on experience in working with the following:• Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices
- HP, Aruba switches, routers & WLCs
- Cisco ISE, Cisco DNAC, ACI
- SD WAN – Silver peak, Velo cloud etc.
- Knowledge on Public Clouds like Azure, AWS, Google
- Automate tasks and monitor their effectiveness.
- Hand on experience with routers, switches, wireless controllers. (Cisco, Aruba, and Meraki)
- Associate level certification in one or more fields. (Cisco- CCNA, Aruba – ACSA etc..)
- Proficient with standard troubleshooting practices and methodologies.
- Good analytical and problem-solving skills.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
