Lead Technology Business Systems Analyst, People Technology

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview: The Lead Technology Business Systems Analyst, People Technology is responsible for leading the design, configuration, optimization, and support of Workday Core HCM, Compensation, Recruiting (Talent Acquisition), and the connected HR technology ecosystem. This role partners closely with HR, Technology, Reporting & Analytics, and business stakeholders to deliver scalable solutions that align with organizational objectives, improve employee experiences, and support strategic business initiatives. 

Job Qualifications:

• Bachelor's degree in Human Resources, Information Systems, Business Administration, Computer Science, or a related field, or equivalent combination of education and experience. 

• 7+ years of hands-on Workday HCM experience with a strong focus on Core HCM, Compensation, and Recruiting (Talent Acquisition). 

• Deep expertise in Workday configuration and Workday Reporting. 

• Experience with Workday data management tools, including EIBs, Advanced Loads, and data conversion activities. 

• Working knowledge of Workday Integration Framework and HCM-related integrations. 

• Experience supporting Workday releases, feature adoption, and continuous improvement initiatives. 

• Demonstrated success working in Agile or product-based delivery environments. 

• Workday Pro Certification in Core HCM and/or Compensation is preferred. 

• Experience supporting global Workday deployments and complex organizational structures is preferred. 

• Experience with Workday modules such as Talent, Performance, Learning, Benefits, Payroll, or Time Tracking is preferred. 

• Strong understanding of HR operations, compensation programs, and recruiting processes is preferred. 

• Experience leading large-scale Workday transformation, implementation, or optimization initiatives is preferred. 

Location Requirement:  This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Workday HCM, Compensation & Recruiting Leadership 

• Lead the design, configuration, implementation, enhancement, and ongoing support of Workday Core HCM, Compensation, and Recruiting/Talent Acquisition solutions. 

• Serve as the functional and technical subject matter expert for Workday HCM, Compensation, and Talent Acquisition modules and related integrations. 

• Conduct complex business analysis to understand current-state processes, identify gaps, and develop scalable future-state solutions. 

• Partner closely with HR and business stakeholders to capture business requirements, define objectives, and translate them into Workday configuration solutions aligned with the overall HR technology roadmap. 

• Provide strategic guidance on Workday capabilities, best practices, and opportunities for process improvements and automation. 

Solution Design & Configuration 

• Collaborate with cross-functional teams, technology partners, and business leaders to create detailed solution designs, impact assessments, and implementation plans. 

• Configure and maintain Workday business processes, calculated fields, condition rules, eligibility rules, organizations, security, and compensation frameworks. 

• Evaluate system impacts across HCM, Compensation, Recruiting, Reporting, and integrations to ensure end-to-end solution integrity. 

• Lead configuration activities for Workday bi-annual releases, enhancements, and continuous improvement initiatives. 

• Develop and maintain comprehensive design documentation, configuration specifications, process flows, and support materials. 

Reporting, Analytics & Data Management 

• Partner with Reporting & Analytics teams to leverage Workday reporting capabilities, dashboards, Advanced Reports, Discovery Boards, and in-app analytics. 

• Support HR and business leaders with data-driven insights and reporting solutions. 

• Ensure data integrity, governance, and compliance across employee and compensation data. 

• Conduct root cause analysis and resolve data, configuration, and system-related issues impacting employees or business processes. 

Workday Integrations & Ecosystem Support 

• Support integrations related to Core HCM, Compensation, Recruiting, Payroll, Benefits, and downstream systems. 

• Collaborate with integration teams to assess impacts, troubleshoot issues, and validate end-to-end solution performance. 

• Understand and leverage Workday Integration Framework capabilities, including EIBs, inbound/outbound integrations, and data loads. 

Testing, Release & Support Management 

• Lead and support User Acceptance Testing (UAT) activities, including test strategy, test case development, execution support, and defect resolution. 

• Manage break/fix activities and ensure timely resolution of production issues. 

• Evaluate new Workday features and recommend adoption opportunities that drive business value. 

• Ensure adherence to established HR, IT, security, compliance, and governance processes. 

Stakeholder Management 

• Build strong partnerships with HR, Talent Acquisition, Compensation, Technology, and business leaders. 

• Communicate configuration changes, business process impacts, and solution recommendations effectively to stakeholders at all levels. 

• Influence HR technology strategy and contribute to the Workday product roadmap by aligning technology investments with business needs. 

• Maintain strict confidentiality and discretion when handling sensitive employee and compensation information. 

Skills:

• Workday HCM  

• Workday Configuration  

• Business Process Design & Optimization  

• HR Technology Strategy  

• Technical Leadership & Mentorship  

• Cross-Functional Collaboration 

Physical Requirements:

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

• Must be able to collaborate in-person with occasional impromptu in-person meetings 

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. 

• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!