IT System Administrator

Description

Position Summary

Kinematics is seeking a hands-on System Administrator to serve as the primary technical resource for the Phoenix and

Nogales facilities. This role is responsible for the day-to-day operation, support, and administration of local IT

infrastructure, workplace technologies, and end-user services.

The System Administrator combines infrastructure administration with responsive user support. The role manages

incidents and service requests, performs system maintenance and operational troubleshooting, coordinates with

vendors, and supports technology deployments and continuous improvement initiatives. Working closely with local

users, manufacturing teams, vendors, and the global IT organization, this position helps maintain reliable and secure

technology services aligned with business needs.

Requirements

Key Responsibilities

• Administer and support Microsoft 365, Windows Server, Active Directory, and Microsoft Entra ID environments, including

user access, groups, permissions, and routine platform administration.

• Monitor the availability, health, capacity, and performance of local infrastructure; investigate alerts and resolve or

escalate issues based on business impact.

• Support network infrastructure and connectivity, including TCP/IP, VLANs, routing, switching, VPNs, wireless networks,

and firewall-related troubleshooting.

• Operate and monitor backup and recovery solutions, including Veeam; validate scheduled jobs, investigate failures, and

support recovery activities and disaster recovery readiness.

• Provide end-user support for desktops, laptops, mobile devices, printers, peripherals, collaboration tools, and business

applications.

• Manage the endpoint lifecycle, including provisioning, configuration, patching, software deployment, asset tracking,

refresh, and secure retirement.

• Own local incidents and service requests from intake through resolution, maintaining accurate ticket documentation,

status updates, and timely escalation when needed.

• Perform preventive maintenance, system updates, patching, configuration changes, and operational checks in

accordance with global IT standards and change controls.

• Support manufacturing and facility technologies in partnership with business teams, equipment vendors, and the global

IT organization.

• Coordinate third-party vendors and service providers for on-site support, installations, repairs, telecommunications, and

infrastructure services.

• Maintain current technical documentation, asset records, support procedures, network information, and recovery

instructions.

• Participate in infrastructure improvements, site deployments, security initiatives, technology refreshes, and other global

or regional IT projects.

• Promote secure computing practices and promptly escalate potential cybersecurity, data protection, or service

continuity concerns.

Required Work Experience

• 5+ years of progressive experience in system administration, infrastructure support, or a comparable hands-on IT operations role; 5-10 years preferred.
• Demonstrated experience supporting Microsoft 365, Windows Server, Active Directory, and Microsoft Entra ID in a business environment.
• Practical experience troubleshooting LAN, WAN, wireless, VPN, switching, firewall, and general connectivity issues.
• Experience with infrastructure monitoring, alerting, backup, recovery, endpoint administration, and operational incident response.
• Experience providing end-user support and managing workplace technology across the device lifecycle.
• Experience working with technical vendors and coordinating on-site service delivery.
• Experience supporting manufacturing, distribution, industrial, or multi-site environments is preferred.

Technical Skills

Skill Area / Expected Capability

Microsoft platforms: Microsoft 365; Windows Server; Active Directory; Microsoft Entra ID; identity and access

administration

Networking: TCP/IP; DNS; DHCP; VLANs; routing; switching; VPNs; wireless networking; firewall

troubleshooting

Endpoint services: Windows endpoints; laptops and desktops; mobile devices; printers; software deployment;

patching; asset and hardware lifecycle management

Infrastructure operations: Monitoring and alerting; system health and capacity; incident troubleshooting; preventive

maintenance; operational documentation

Backup and recovery: Veeam or comparable backup platforms; backup monitoring; recovery support; disaster

recovery readiness

Service delivery: Ticket management; incident and request resolution; prioritization; escalation; customer

communication; vendor coordination

Security practices: Access control; secure configuration; patch discipline; endpoint protection awareness;

cybersecurity incident escalation

Core Competencies

Technical problem solving: Diagnoses issues methodically, identifies root causes, evaluates risk, and implements

practical, durable solutions.

Ownership and accountability: Takes responsibility for service outcomes, follows issues through closure, and

communicates status without requiring constant direction.

Customer focus: Provides responsive, respectful support and translates technical information into clear guidance

for users and business partners.

Operational discipline: Works accurately within standards, documents changes and resolutions, and balances

responsiveness with security and reliability.

Prioritization and judgment: Assesses urgency and business impact, manages competing demands, and escalates

appropriately.

Collaboration: Builds effective working relationships with local teams, manufacturing partners, global IT colleagues,

and external vendors.

Adaptability and learning agility: Learns new technologies and processes quickly and remains effective as priorities,

systems, and business needs evolve.

Communication: Communicates clearly in writing and verbally with technical and nontechnical stakeholders.

Continuous improvement: Identifies recurring issues, recommends improvements, and contributes to more reliable

and efficient IT services.

Education and Certifications

• Bachelor's degree in information technology, computer science, or a related field is preferred. Equivalent relevant

experience and technical training will also be considered.

• Microsoft, CompTIA, Cisco, Veeam, ITIL, or comparable infrastructure and service management certifications are

preferred.

Additional Requirements

• Ability to work on site in Phoenix and provide support to the Nogales facility, including periodic travel based on business needs.
• Ability to participate in scheduled maintenance or urgent support outside normal business hours when required.
• Ability to manage work independently while operating as part of a global IT organization.
• Professional English communication skills; Spanish-language capability is a plus for supporting a cross-border, multi-site user community.

What Success Looks Like

Local users receive responsive support, infrastructure issues are identified and resolved with appropriate urgency,

systems remain stable and secure, documentation stays current, and site technology improvements are delivered in

coordination with business partners, vendors, and the global IT organization.

Equal Opportunity

Kinematics is committed to providing equal employment opportunities. Employment decisions are based on business

needs, job requirements, and individual qualifications, without unlawful discrimination. Reasonable accommodations

are available to qualified individuals in accordance with applicable law.

Qualified candidates should email their resumes to PeopleServices@gokinematics.com with the Subject: IT Systems Administration Role PHX.