Healthcare Product Success Manager

Job Title:  Product Success Manager-EngageIQ

 

Job Summary: 

The EngageIQ Success Manager is responsible for ensuring the product delivers measurable value for existing clients. This role partners with internal teams and client stakeholders to establish performance baselines before implementation go-live, support best-practice adoption. Monitor post go-live yield improvement, and identify actions that improve results across the client base.

 

This person supports the Product Owner by recommending workflow adjustments for specific client configurations and by identifying performance trends that may require updates to best practices. The ideal candidate brings strong experience in performance analytics, CRM workflow, healthcare RCM, and communication technology.

 

Essential Functions:

• Partner with new clients to establish historical performance baselines and measure product value through yield lift, adoption, and post go-live performance monitoring.

• Advocate in client implementation meetings to ensure product features and configurations align with established best practices.

• Monitor and report yield, adoption, and performance trends across the existing EngageIQ client base.

• Track client progress and communicate performance insights, risks, and recommended next steps to internal and external stakeholders.

• Identify underperforming clients, research root causes, and recommend targeted actions to improve outcomes.

• Collaborate with Insights Analysts, Key Account Managers, and Account Managers to share product performance improvement strategies.

• Work with the Product Owner to review best-practice workflows and confirm they produce measurable results.

• Assist Sales and Sales Engineering teams as a product SME as needed.

 

Minimum Requirements:

Specific Job Skills:

• Background in patient communication technology or strong working knowledge of CRM workflow.

• Experience in healthcare RCM.

• Strong analytical and problem-solving skills, with the ability to interpret performance data and identify trends.

• Excellent collaboration and client communication skills.

• Ability to manage multiple projects, priorities, and deadlines effectively.

• Experience in establishing performance benchmarks.

• Ability to collaborate effectively with cross-functional teams, including Analytics, Account Management, and Implementation.

•  Proactive, detail-oriented approach with a strong focus on performance outcomes and continuous improvement.

 

Education: Bachelor’s Degree

Experience: At least 5 years of experience.

Supervision: N/A

Certifications: N/A

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources. 

 

Physical Capabilities:  Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time.  RevSpring does not discriminate against any group in hiring or employment practices.  Nothing in this job description constitutes a contract for employment.