Senior Business Process Analyst

Business & Systems Analyst — Commercial Finance Transformation (Contract-to-Cash, ERP Migration & Platform Modernisation) Location: London, United Kingdom or Wilmington, United States Job Type: Permanent, Hybrid (3 days onsite) Hours: Full time

About the Role

The Business & Systems Analyst will play a central role in supporting the Contract-to-Cash (C2C) programme and wider commercial finance transformation agenda.

The role bridges business issues, process design, technology delivery and operational adoption by translating business requirements into clear outcomes, process workflows, system requirements and scalable solutions. Working closely with Finance, Operations, Technology, SAP S/4HANA, Integration and FinTech teams, the Business Systems Analyst will challenge, validate and refine proposed solutions to ensure they solve the right business problem, reduce manual touchpoints, strengthen controls and improve operational efficiency.

Beyond the Contract-to-Cash programme, the role will support broader commercial finance and business transformation initiatives aligned to the GFS roadmap. This includes ERP migrations, platform modernisation, process automation, data and reporting improvements, system integrations, operating model redesign and the migration of legacy platforms to SAP S/4HANA or other strategic technologies as business needs evolve.

Key Responsibilities

Business Problem Definition and Requirements

• Identify, structure and document business issues, operational pain points, control gaps and process inefficiencies.
• Translate business needs into business requirements, process maps, user stories, acceptance criteria and success measures.
• Facilitate workshops and stakeholder discussions to define desired business outcomes.
• Ensure requirements are aligned to strategic, operational and financial objectives.

Process Design and Operating Model

• Lead current-state and future-state process design across Contract-to-Cash and other commercial finance transformation initiatives.

• Identify opportunities to simplify, standardise, automate and strengthen controls.

• Define target operating models, process ownership and business handoffs.

• Support process redesign associated with ERP migrations, platform replacements, automation programmes and operating model changes.

Solution Evaluation and Delivery Support

• Partner with Technology, SAP S/4HANA, Integration and FinTech teams to evaluate proposed solutions.

• Challenge, refine or endorse recommendations based on business requirements, user experience, controls, scalability and operational practicality.

• Assess trade-offs across process design, technology capability, cost, risk and business value.

• Ensure technology solutions remain aligned to agreed business outcomes.

Testing, Adoption and Change

• Support test planning, test execution and User Acceptance Testing (UAT).

• Coordinate stakeholder engagement, training and adoption activities.

• Ensure delivered solutions meet agreed requirements and business objectives.

• Support business readiness and transition to operational ownership.

Transformation and Platform Modernisation

• Support strategic transformation initiatives including ERP migrations, platform consolidations, business process redesign and technology-enabled operating model changes.

• Work with business and technology stakeholders to define requirements, assess impacts and support solution selection.

• Support the migration of legacy systems to SAP S/4HANA or other future platforms as required.

• Contribute to future GFS transformation programmes as priorities evolve.

Governance, Analytics and Continuous Improvement

• Use data, process metrics and stakeholder feedback to identify improvement opportunities.

• Maintain key project documentation including process maps, requirements, workflows and operating model artefacts.

• Support programme governance, prioritisation and decision-making.

• Contribute to the identification and delivery of future commercial finance transformation initiatives.

Key Competencies:

Commercial Finance and C2C Knowledge: Strong understanding of commercial finance processes including contract setup, pricing and fee management, billing and invoicing, revenue recognition inputs, collections handoffs, operational controls, reporting, analytics and system integrations.

Business Analysis: Ability to translate business challenges into structured requirements, process maps, user stories, acceptance criteria and measurable outcomes.

Process Design: Ability to analyse current-state processes, identify inefficiencies and design future-state workflows that improve scalability, controls and user experience.

Solution Evaluation: Ability to challenge and assess proposed technology solutions against business requirements, operational needs, controls and business value.

Data and Analytical Thinking: Strong analytical skills with the ability to identify trends, root causes, process bottlenecks and improvement opportunities.

Stakeholder Management: Ability to communicate and influence effectively across senior business stakeholders, technology teams and third-party delivery partners.

AI and Automation Enablement: Ability to leverage AI-enabled tools to improve analysis, documentation, process design, testing and decision support while maintaining appropriate governance and accountability.

Qualifications and Experience

Experience

• 5+ years' experience as a Business Analyst, Senior Business Analyst or similar role.

• Experience supporting Contract-to-Cash, Order-to-Cash, finance transformation or large-scale process improvement programmes.

• Experience gathering requirements, mapping processes and supporting technology delivery.

• Experience working across business, finance and technology teams.

• Experience supporting ERP implementation, ERP migration, SAP S/4HANA, Oracle, Workday, Microsoft Dynamics or other enterprise platform modernisation programmes is highly desirable.

Technical Skills

• Strong business analysis and process mapping capability.

• Knowledge of ERP platforms, preferably SAP S/4HANA.

• Understanding of integrations, APIs and enterprise systems.

• Proficiency in Excel and data analysis tools.

• Experience with Agile delivery methodologies and tools such as Jira.

• Ability to leverage AI-enabled tools to improve analysis, documentation and process design.

Preferred Qualifications

• CBAP, PMI-PBA or equivalent Business Analysis certification.

• Experience within professional services, financial services or commercial operations environments.

• Experience with Power BI, Tableau or similar reporting tools.

• Exposure to finance transformation, automation and enterprise technology modernisation initiatives.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.

• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.

• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.

• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.