Delivery Manager Customer Onboarding

Responsibilities

Plan / WBS creation and Coordination

• Develop a comprehensive plan / WBS for assigned delivery bucket, outlining tasks, timelines, and milestones. This must be done in coordination with respective leads.
• Coordinate with various teams and stakeholders to ensure alignment with project objectives.
• Establish communication channels and protocols to facilitate collaboration.

Technical Oversight

• Understand technical aspects of the core banking transformation domain and assist / facilitate stakeholders in achieving respective milestones.
• Collaborate with Technical teams (Engineering, EA, Infrastructure & Operations, TCoE, DCoE) and align to understand the requirements & work closely for successful delivery of milestones.

Delivery Status Assessment

• Implement and oversee processes to assess delivery milestone.
• Ensure that deliverables meet, in line with the stakeholders’ expectations and program delivery standards.
• Conduct regular reviews and audits to identify areas for improvement.

Customer Onboarding Transformation

• Analyze and redesign end-to-end customer onboarding journeys across:• Retail Banking
• SME Banking
• Corporate Banking
• Digital Banking Channels

• Support the implementation of customer onboarding capabilities within the new core banking platform.
• Define future-state onboarding, account opening, and customer maintenance processes.
• Identify opportunities for digitization, automation, and straight-through processing (STP).
• Support the implementation of a single customer view and Customer Information File (CIF) architecture.

Risk Management

• Identify potential risks and issues related to respective delivery bucket.
• Develop risk mitigation strategies and contingency plans.
• Regularly assess and update risk assessments throughout the project.

Stakeholder Management

• Understand organization hierarchy and team structure to
• Engage and communicate effectively with stakeholders at all levels.
• Manage expectations and provide regular updates on project progress.
• Address concerns and issues raised by stakeholders in a timely manner.

Change Management

• Track all incoming changes to respective delivery bucket. This may include change in milestone timelines, change in delivery scope etc. Refer to change management process for further details.
• Challenge & Assess The Change – Question the change, as to why it is raised and if it is necessary assess the impact and provide visibility to Core Management team.

Temenos - Vendor Communication & Management

• Coordinate with Temenos / Designated implementation partner at all levels.
• Monitor vendor performance and adherence to contractual agreements.
• Resolve any issues or disputes with vendors in a timely manner.
• Facilitate communication, as needed, with other vendors, via IT VM.

Qualifications

Minimum qualifications:

• Bachelors, Computer science or a qualitative subject.
• PMP or a Project / Delivery Management Certification desirable.

Minimum experience:

• An overall 7+ years of increasing experience in Banking, Project Management, Technology Management in a leading bank or financial institution.