Service Planning & Delivery Manager
Arriva Group · Derby, England, United Kingdom · £33K/yr
Ground Passenger Transportation · 10,001+ employees
About the role
The Service Planning and Delivery Manager will collaborate with Train Operating Companies to schedule efficient rail replacement transport services. They will also analyze operational data, manage supplier relationships, and identify new business opportunities to expand service offerings.
What they look for
Requirements
Candidates should possess strong communication, negotiation, and organizational skills, along with proficiency in MS Excel and Word. While industry knowledge regarding drivers' hours and transport operations is desirable, the company is open to training the right candidate.
Benefits
Full description
Join Our Journey as a Service Planning and Delivery Manager!
Location: Derby with Hybrid working options
Contract: Permanent
Company: Arriva Road Transport Services (ARTS)
Salary: £33,288 + on call
About Us:
At Arriva Road Transport Services, part of Arriva UK Trains, we’re passionate about delivering seamless transport solutions. We manage all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support. If you thrive in a dynamic environment and are ready to steer our operations to new heights, we want you on our team!
What You'll Be Doing:
As our Service Planning and Delivery Manager, you’ll;
- Collaborate with Train Operating Companies (TOCs) to understand their transport needs and create effective, efficient plans.
- Schedule rail replacement road transport services that are not only robust but also customer-centric, ensuring high-quality journeys.
- Create Detailed Briefings to inform all stakeholders, guiding them through operational plans
- Diagram Timetables and procure bus services while ensuring compliance with UK/EU driving regulations.
- Source reliable and high quality taxi, bus or coach suppliers
- Liaise with internal and external customers, attending meetings to ensure smooth operations.
- Analyse Data to optimize service delivery and react to any changes in train schedules effectively.
- Maintain Our Taxi Database, coordinating bookings and managing relationships with reliable operators.
- Seek New Business Opportunities to expand ARTS services and enhance our offerings.
Full job description available on request
What You Bring:
- Communication Skills: You can engage confidently with diverse stakeholders, from TOCs to taxi operators.
Negotiation Skills: You can drive positive commercial outcomes. Organisational Skills: You thrive in managing multiple tasks and prioritizing workloads effectively. Tech: Proficiency in MS Excel and Word is a must; you’re comfortable analysing data and producing reports. Attention to Detail: You ensure thoroughness in every task, from scheduling to invoicing. Team Spirit: You work well both independently and collaboratively, adapting to any situation. Geographical Knowledge: Familiarity with UK geography is a plus, but not essential. Industry Insight: Knowledge of drivers’ hours rules and passenger transport operations is desirable, but we’re open to training the right candidate!
Why Join Us?
At ARTS, you’re not just filling a role—you’re becoming part of a mission to provide safe, reliable transport solutions. Enjoy a supportive environment, ongoing professional development, and the chance to make a real impact.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...
