Associate Business Analyst
Personify Health · Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
Health and Human Services · 1,001-5,000 employees
About the role
The Associate Business Analyst will gather and document business requirements, manage project records, and support process improvement initiatives. They will also assist in UAT cycles and contribute to the configuration of the ATLAS/Appian platform.
What they look for
Requirements
Candidates must have a bachelor's degree in a relevant field and up to two years of experience in an analyst role. Proficiency in English and Bosnian is required, along with familiarity with Agile methodology and workflow automation tools.
Full description
Overview
Who We Are
Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
Responsibilities
Ready To Be the Person Who Makes Sure Requirements Are Clear, Decisions Are Captured, and Nothing Falls Through the Cracks?
Why This Role Matters
Projects stall when requirements are ambiguous, decisions go undocumented, and action items disappear after meetings. This role prevents that. As a Junior BA on the PMO team, you're the documentation backbone of delivery — working across BAs, developers, and stakeholders to keep requirements structured, processes mapped, and project records accurate from kickoff through UAT. You'll also grow into the ATLAS/Appian platform on the job, contributing to feature analysis and configuration requirements as your platform knowledge builds.
What You'll Actually Do
Gather and maintain requirements: Elicit, document, and manage business and functional requirements with stakeholders, keeping the requirements log accurate, conflict-free, and searchable throughout the project lifecycle.
Capture decisions and drive follow-through: Attend working sessions and stakeholder syncs, document outcomes and action items, and make sure the right information reaches the right people — then follow up to confirm it sticks.
Map and analyze current-state processes: Document existing workflows accurately, surface pain points and inefficiencies, and bring structured findings to the team to support process improvement discussions.
Support UAT cycles: Participate in user acceptance testing, document test cases and defect logs, and communicate findings back to the team in a clear, organized format.
Keep project documentation current: Support the PM by maintaining up-to-date project records, tracking open action items, and flagging risks or blockers before they become problems.
Contribute to ATLAS/Appian platform work: Learn the ATLAS platform, assist with feature analysis and configuration requirements, and collaborate with developers to ensure builds reflect business intent.
Maintain documentation governance: Ensure decisions, requirements, and actions are logged centrally and consistently across the team.
Qualifications
What You Bring to Our Team
Education & Experience
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field — or equivalent practical experience
- Up to 2 years of experience in a BA, analyst, or similar structured role
- Experience with Agile development methodology
- Experience with low-code platforms such as Appian, Microsoft Power Apps, Smartsheet, or Airtable
- Familiarity with workflow automation and process mapping
- Fluency in both English and Bosnian required
Technical Skills
- Proficiency in Excel and structured data management — spreadsheets, lists, and logs
- Familiarity with workflow automation tooling and process documentation methods
- Experience with or willingness to learn the ATLAS/Appian platform
Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.
