Product Analyst
Evolve Bank & Trust · Memphis, Tennessee, United States
Financial Services · 501-1,000 employees
About the role
The Product Analyst will support the Open Banking Division by managing product documentation, coordinating release notes, and facilitating communication between internal and external stakeholders. They are responsible for querying data to identify anomalies, managing service issue notifications, and tracking project milestones.
What they look for
Requirements
Candidates should have a bachelor's degree in finance, business, or computer science, or 5 years of relevant payments experience. Proficiency in SQL, Power BI, and ticketing systems like ADO or Zendesk is required, along with experience in the payments industry or SaaS product management.
Full description
Description:
The Product Analyst will support stakeholders and products in our Open Banking Division.
Main Job Tasks and Responsibilities:
- Support client facing product team communications.
- Manage external doc site updates & ensure content accuracy over time.
- Coordinate with Evolve marketing team on release notes + announcements.
- Draft & publish root cause analysis statements.
- Manage product status board notifications in case of service issues.
- Support client issue MGMT + clients research requests.
- Review data extracts discrepancies and reported transaction anomalies.
- Query data tables & review data reporting for themes and discrepancies.
- Address inbound ticket requests from internal teams & provide timely feedback.
- Coordinate between internal stakeholders to enable progress.
- Obtain consensus across multiple departmental stakeholders.
- Develop project timelines based on internal discussions.
- Track project milestone completion with ownership mindset.
- Track and manage multiple efforts at once and identify themes across separate issues.
Education and Experience:
- Bachelor's degree, ideally in finance, business, or computer science.
- 5 years related payments experience accepted in leu of Bachelor's degree.
- 2 years working in payments industry at bank, FinTech, ISO or equivalen.t
- 2 years of experience managing SaaS or financial products.
- Demonstrated history of working with technical and operational teams.
Key Competencies:
- Strong communication skills and ability to distill complex concepts into problem statements.
- Prior experience with designing and troubleshooting data extracts, APIs and payment processing.
- Ability to query data tables and identify patterns and failure points across the payment life cycle.
- Must be solutions oriented and advocate for positive client experience.
- Technical Skills: SQL, Power BI, Markdown.
- UI Skills: ADO/Zendesk (or similar ticketing system), ReadMe.
