About the role

The Technology Support Engineer is responsible for resolving incidents and problems across business systems to ensure operational stability. They also manage change requests, update documentation, and collaborate with vendors and internal teams to facilitate effective issue resolution.

What they look for

Vmware Virtualization Administration Virtualization Infrastructure System Performance Monitoring Backup And Recovery Incident Resolution Change Management Troubleshooting Technical Documentation Vendor Management Service Management Virtual Machine Deployment System Optimization High Availability Cross-functional Collaboration Mentoring

Requirements

Candidates must have at least 7.5 years of experience in VMware Virtualization Administration and possess a 15-year full-time education. Strong technical proficiency in managing virtual environments and infrastructure components is required for this role.

Full description

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Vmware Virtualization Administration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and coordination across multiple teams.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with vendors and service management teams to facilitate issue resolution. - Oversee the implementation of Requests for Change and ensure minimal disruption to operations. - Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Vmware Virtualization Administration. - Experience in managing virtual environments, including deployment, configuration, and troubleshooting of virtual machines. - Strong knowledge of virtualization infrastructure components and their integration with physical hardware. - Ability to monitor system performance and implement optimization strategies to ensure high availability. - Familiarity with backup and recovery processes within virtualized environments. - Skilled in collaborating with cross-functional teams to resolve complex technical issues efficiently.

Additional Information: - The candidate should have minimum 7.5 years of experience in Vmware Virtualization Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.