Technical Writer

Job Summary

We are seeking a talented and motivated Junior Content Specialist to join our KM editorial team. This role is ideal for early-career professionals with a Bachelor’s or Master’s degree in a relevant field such as Computer Science, Information Technology, Communications, or a related discipline. If you hold a Master’s degree, prior experience is not required; for Bachelor’s degree holders, 1–2 years of relevant experience is preferred. This position focuses on video creation, AI-based video tools, writing, and editing.

Job Requirements

Video Creation & AI Tools

• Create and edit high-quality videos for knowledge management purposes.

• Experiment with and utilize AI-based video tools to enhance video content.

• Ensure videos are engaging, informative, and aligned with KM objectives.

• Collaborate with team members to integrate video content into KM platforms.

Content Writing & Editing

• Write and edit clear, concise, and accurate knowledge base articles.

• Ensure all written content adheres to KM editorial standards and guidelines.

• Capture customer context and relevant information to improve article efficiency.

• Maintain a consistent tone and style across all KM content.

KM Editorial Team Support

• Assist in the review and publication of KM content.

• Collaborate with team members to ensure content quality and accuracy.

• Support the creation and maintenance of KM documentation.

• Participate in team meetings and contribute to editorial operations & planning.

Language & Communication Skills

• Demonstrate strong language skills, including grammar, punctuation, and style

• Communicate effectively with team members and stakeholders.

• Translate technical information into plain language for non-technical audiences.

• Provide feedback and suggestions to improve KM content.

Must-Have Skills

• Video Creation: Proficient in creating and editing videos using various tools.

• AI-Based Video Tools: Experience with AI tools for video enhancement and creation.

• Writing & Editing: Strong writing and editing skills with attention to detail.

• Language Skills: Excellent command of the English language, including grammar and style.

• Technical Knowledge: Familiarity with KM platforms and tools.

• Communication Skills: Ability to explain technical concepts in plain language.

Preferred Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Communications, or a related field.

• Video Tools: Experience with AI-based video tools and software.

• KM Platforms: Familiarity with KM platforms such as Confluence, SharePoint, or similar.

• Technical Writing: Experience in technical writing and or digital content creation.

• Editing Tools: Proficiency in editing tools such as Adobe Premiere, Final Cut Pro, or similar.

• AI Tools: Exposure to AI tools for content creation and enhancement.

What We’re Looking For

• A creative individual with a passion for video creation and KM.

• A problem-solver who enjoys experimenting with new tools and technologies.

• A team player who thrives in a collaborative environment and is eager to support the KM editorial team.

Education

Typically requires no previous professional experience.