About the role

The Cyber Security Support Engineer will be responsible for monitoring security systems and responding to potential threats. They will also assist in maintaining security infrastructure and ensuring compliance with organizational security policies.

What they look for

Cyber Security Network Security Incident Response Security Monitoring Vulnerability Management Threat Analysis Firewall Management Endpoint Security

Requirements

Candidates should have a solid background in cyber security support and incident management. Proficiency in security tools and a proactive approach to threat mitigation are required.

Full description

About Us

Panorays is a company dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.

About the Role

As a Cyber Security Support Engineer, you will be responsible for answering customer tickets, investigating problems and working with the relevant teams to resolve them, checking and validating findings and vulnerabilities found in the system, and supporting the customer success team with issues of Panorays customers.

Resolve product or service issues by understanding the customer’s request/claim, determining the cause of the issue, selecting and explaining the best solution, expediting the correction or adjustment, and following up to ensure a satisfactory resolution.
Work on complicated problems and come up with a resolution.
Validate companies’ cyber posture assessment claims and disputes, as part of their ongoing usage of the product.
Assist with vulnerability identification and post-assessment clean-ups and maintenance.
Access Management – Check and validate new users and access levels.
Maintaining our knowledge base and AI information data.
Support and manage the continuous systems that associate domains and IPs to our customer companies.

Experience & Skills

4+ years of experience providing technical support in a customer service environment for SaaS solutions, preferably within a Web Cybersecurity company.
High level of verbal and written communication skills in English - a must.
Strong hands-on technical capabilities and advanced troubleshooting skills.
Strong problem-solving skills with the ability to investigate technical issues and identify root causes.
Independent and self-learning, with the ability to manage multiple priorities effectively.
Customer-service oriented, with strong client-facing and communication skills.
Experience working with Salesforce, Intercom, or other customer support systems.
Bachelor's degree or equivalent relevant professional experience; cybersecurity courses or certifications are an advantage.

About You

Customer-First Problem Solver - You’re driven to understand customer challenges, identify root causes, and deliver clear, effective solutions.
Technically Curious & Cyber-Savvy - You’re comfortable working with cybersecurity concepts, vulnerabilities, networks, and SaaS environments, and you’re always eager to learn more.
Analytical & Detail-Oriented - You investigate issues thoroughly, connect the dots, and maintain a high level of accuracy even when handling complex problems.
Clear & Collaborative Communicator - You communicate technical issues clearly with customers and work effectively across internal teams to drive resolution.
Independent & Hands-On - You’re a self-learner with strong technical and hands-on capabilities, advanced troubleshooting skills, and the ability to manage multiple priorities independently.

Requirements

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About Us

Panorays is a company dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.

About You

Customer-First Problem Solver - You’re driven to understand customer challenges, identify root causes, and deliver clear, effective solutions.
Technically Curious & Cyber-Savvy - You’re comfortable working with cybersecurity concepts, vulnerabilities, networks, and SaaS environments, and you’re always eager to learn more.
Analytical & Detail-Oriented - You investigate issues thoroughly, connect the dots, and maintain a high level of accuracy even when handling complex problems.
Clear & Collaborative Communicator - You communicate technical issues clearly with customers and work effectively across internal teams to drive resolution.
Independent & Hands-On - You’re a self-learner with strong technical and hands-on capabilities, advanced troubleshooting skills, and the ability to manage multiple priorities independently.

About the Role

As a Cyber Security Support Engineer, you will be responsible for answering customer tickets, investigating problems and working with the relevant teams to resolve them, checking and validating findings and vulnerabilities found in the system, and supporting the customer success team with issues of Panorays customers.

Resolve product or service issues by understanding the customer’s request/claim, determining the cause of the issue, selecting and explaining the best solution, expediting the correction or adjustment, and following up to ensure a satisfactory resolution.
Work on complicated problems and come up with a resolution.
Validate companies’ cyber posture assessment claims and disputes, as part of their ongoing usage of the product.
Assist with vulnerability identification and post-assessment clean-ups and maintenance.
Access Management – Check and validate new users and access levels.
Maintaining our knowledge base and AI information data.
Support and manage the continuous systems that associate domains and IPs to our customer companies.

Experience & Skills

4+ years of experience providing technical support in a customer service environment for SaaS solutions, preferably within a Web Cybersecurity company.
High level of verbal and written communication skills in English - a must.
Strong hands-on technical capabilities and advanced troubleshooting skills.
Strong problem-solving skills with the ability to investigate technical issues and identify root causes.
Independent and self-learning, with the ability to manage multiple priorities effectively.
Customer-service oriented, with strong client-facing and communication skills.
Experience working with Salesforce, Intercom, or other customer support systems.
Bachelor's degree or equivalent relevant professional experience; cybersecurity courses or certifications are an advantage.

Excerpt

As a Cyber Security Support Engineer, you will be responsible for answering customer tickets, investigating problems and working with the relevant teams to resolve them, checking and validating findings and vulnerabilities found in the system, and supporting the customer success team with issues of Panorays customers.