Software Engineer - Tech Support
KION Group Atlanta, Georgia, United States · $65K–$105K/yr
Machinery Manufacturing · 10,001+ employees
About the role
The Software Support Engineer provides remote, second-level technical support to customers and collaborates with internal teams to resolve issues. They are also responsible for analyzing and improving tools, systems, and processes to ensure operational efficiency.
What they look for
Requirements
Candidates must have an associate degree in Engineering, IT, or a related field, with a bachelor's degree preferred. Additionally, 1–3 years of experience in technical support or data analysis is required.
Benefits
Full description
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
We offer:
What We Offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $65,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role:
- Works with moderate guidance
- Analyzes and improves tools, systems, and processes
- Resolves moderately difficult issues and manages recurring tasks
- Accountable for process efficiency and effectiveness
What We Are Looking For:
- Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
- 1–3 years of experience in technical support or data analysis
