Senior Analyst, Business Analytics
IHG Makati, Metro Manila, Philippines
Hospitality · 10,001+ employees
About the role
The Senior Analyst will deliver recurring reports and actionable insights to support HR and Workforce Optimisation functions. They will also drive innovation in reporting workflows and collaborate with BI teams to ensure data quality and metric alignment.
What they look for
Requirements
Candidates must have a bachelor's degree in a relevant field and 1-3 years of experience in BI or reporting. Proficiency in Tableau and SQL is essential, along with strong communication skills and the ability to translate business questions into analytical solutions.
Benefits
Full description
Key Accountabilities
- Deliver recurring reports and analyses that support business decision-making in the HR and Workforce Optimisation functions within managed hotels in the Europe, Middle East, Asia & Africa (EMEAA) region.
- Translate business questions into clear actionable insight, supporting stakeholders with metric clarity, trend exploration, and operational context.
- Perform data validation and ensure reporting outputs align with KPI frameworks, governance standards, and usability expectations.
- Drive innovation within the team by identifying new ways to leverage existing data to generate richer insights and connections to other performance measures.
- Identify potential enhancements in reporting workflows, data structure usability, and semantic layer alignment
- Provide informal mentoring to analysts and collaborate across BI and data teams to resolve issues or clarify requirements
- Develop business acumen by learning how different teams interpret and act on performance data
Key Skills & Experiences
Education Bachelor’s in Information Systems, Data Analytics, Computer Science, or Statistics, or an equivalent combination of education and work-related experience. Business degrees acceptable with hands-on technical experience.
Experience 1–3 years in BI or reporting; should demonstrate independent ownership of reports or insight delivery. Experience in HR / Workforce Optimisation Analytics is a plus.
Technical Skills and Knowledge
- Proficient in Tableau (or other BI platforms), with hands-on experience in dashboard building, formatting, and interactivity
- Solid knowledge of SQL for investigating data quality, metric definitions, and troubleshooting inconsistencies
- Working knowledge of semantic layer concepts (e.g., field structure, joins, hierarchies) and how they impact report usability
- Exposure to Python or similar tools for automating PowerPoint decks or repetitive tasks (preferred)
- Familiarity with reporting governance practices, including KPI alignment and version control
- Growing understanding of IHG’s business structure, key metrics, and user behavior across different stakeholder groups
- Ability to communicate findings clearly and collaborate effectively with cross-functional partners
- Working knowledge of SQL and dashboard tools is essential. Must show progress toward deeper storytelling and business context skills.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
