Delivery Manager

The Delivery Manager is accountable for the successful delivery, implementation, onboarding, enablement, and adoption of MCP programs, capabilities, and solutions. Serving as the primary post-agreement relationship owner, this role ensures customers achieve their desired business outcomes through high-quality delivery, efficient execution, and measurable value realization.

The Delivery Manager assumes ownership following the successful agreement process with Regional Market and Growth teams and leads the end-to-end delivery lifecycle—from implementation planning through onboarding, training, adoption, stabilization, and ongoing program success. This role serves as the trusted advisor to partner organizations, balancing customer experience, operational excellence, and business objectives to maximize customer satisfaction, retention, and time-to-value.

Working across cross-functional teams, the Delivery Manager develops and executes implementation strategies, coordinates technical and operational resources, manages project scope, timelines, risks, and dependencies, and ensures delivery milestones are achieved with quality and efficiency. The role drives stakeholder alignment, facilitates effective change management, and promotes adoption by ensuring users are equipped with the knowledge, tools, and support needed for long-term success.

The Delivery Manager continually evaluates delivery processes, customer feedback, and performance metrics to identify opportunities for improvement, standardization, and innovation. Through strong collaboration with Market & Growth, Training & Education, Product, Technical, Data, Marketing, Legal, and other internal teams, the Delivery Manager helps evolve delivery methodologies, improve operational effectiveness, and enhance the customer experience.

Success in this role is measured by customer satisfaction, implementation quality, adoption and utilization, achievement of customer outcomes, operational efficiency, and the timely realization of value from MCP solutions.

Key Accountabilities

• Own the end-to-end delivery lifecycle following agreement/contract execution through implementation, onboarding, enablement, adoption, and transition to ongoing customer success.

• Serve as the primary point of contact for customers throughout delivery, building trusted relationships with executive sponsors, operational leaders, and project stakeholders.

• Lead implementation planning, project governance, and delivery execution for capabilities, services, and programs of varying complexity.

• Coordinate cross-functional teams to ensure timely, high-quality delivery while managing scope, risks, dependencies, and resource requirements.

• Drive customer readiness through onboarding, training, enablement, communication, and change management activities that support successful adoption.

• Monitor delivery health, customer satisfaction, adoption metrics, and business outcomes to ensure customers realize expected value.

• Identify and resolve delivery risks and issues while proactively communicating status, decisions, and recommendations to stakeholders.

• Continuously improve delivery methodologies, implementation standards, playbooks, templates, and best practices to increase consistency, scalability, and operational excellence.

• Provide leadership with delivery performance metrics, customer insights, lessons learned, and recommendations to improve programs, customer experience and organizational effectiveness.

• Partner closely with Market & Growth, Product, Technical, Training & Education, Marketing, Legal, Data, and Operations to deliver a seamless customer experience.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.

• Dental: Delta Dental or reimbursement account for flexible coverage.

• Vision: Affordable plan with national network.

• Pre-Tax Savings: HSA and FSAs for eligible expenses.

• Retirement: Competitive retirement package to secure your future.

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.