Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Network JD – Versa SDWAN We are seeking a skilled and motivated Network Engineer with hands-on experience in enterprise networking and Versa Networks SD-WAN operations. The ideal candidate will be responsible for the design, deployment, monitoring, and day-to-day operational support of SD-WAN infrastructure. This role requires strong analytical abilities, a deep understanding of WAN technologies, and the capacity to troubleshoot complex network issues in a fast-paced environment. Key Responsibilities: Administer and manage Versa SD-WAN infrastructure including Versa Director, Versa Analytics, and branch CPE devices. Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping. Manage overlay and Underlay connectivity and QoS policies. Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes. Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies. Support LAN/WAN infrastructure including routers, switches, and access points. Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports. Coordinate with cross-functional teams for network-impacting changes.

Technical Experience: Versa SD-WAN: 3+ years of hands-on experience with Versa Director, Versa Analytics, and Versa OS. Routing & Switching: Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP, and QoS. WAN Technologies: Proficiency in MPLS, Broadband, LTE/4G/5G, and IPSec/GRE tunnel management. Comfortable with Cisco IOS/NX-OS, Juniper JunOS, or Versa OS command-line interfaces. Good Operational Experience with all process knowledge. Professional Attributes: - Manage technical resources team. - Strong verbal and written communication skills - Able to work independently and take initiative. - Proven workload management & Flexibility in 24/7 shifts - Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders. Educational Qualification: 15 years of Full-time education Experience Required: 8-10 years for Level 9, 10 + years for Level 8

15 years full time education

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