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Clera

Customer Support Engineer

Clera Munich, Bavaria, Germany

Technology, Information and Internet · 2-10 employees

Yesterday
support-engineer Junior (0-2 yrs) Full-time Germany
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About the role

You will investigate and resolve production issues by working directly with the codebase, databases, and customer feedback. Additionally, you will design and deploy AI agents to automate support interactions and improve internal processes.

What they look for

React TypeScript Python PostgreSQL Debugging Customer Support AI Agents Software Engineering Data Analysis API Integration Technical Documentation Workflow Automation Problem Solving Communication

Requirements

The role requires at least one year of full-stack software engineering experience with proficiency in React, TypeScript, Python, and PostgreSQL. Candidates must be based in or willing to relocate to Munich and possess German language skills at a B2 level or higher.

Full description

About the Role

This is a technical, customer-facing role at an early-stage B2B AI SaaS company building automation software for sales workflows in distribution and manufacturing. You will own production issue resolution end-to-end, sitting at the intersection of engineering, product, and customers, and will directly shape how support scales as the company grows.

What You'll Do

  • Investigate and reproduce production issues across the product, data layer, integrations, and workflows.
  • Dive into logs, databases, customer examples, and the codebase to identify root causes and fix issues directly where possible.
  • Communicate clearly with customers throughout the resolution process to ensure they feel informed and supported.
  • Design and deploy AI agents that automate customer interactions and accelerate issue resolution.
  • Operate and manage AI agent teams that assist investigation and escalate when core engineering input is needed.
  • Write clear technical escalation notes, including reproduction steps and supporting data.
  • Document recurring issues, build internal playbooks, and propose product or process improvements.
  • Collaborate closely in person with engineering and product teams to shape support operations.

What We're Looking For

  • At least 1 year of full-stack software engineering experience delivering production code.
  • Hands-on experience with React, TypeScript, Python, and PostgreSQL.
  • Ability to debug independently across logs, databases, APIs, and unfamiliar codebases.
  • Comfort with customer-facing technical work and full ownership of resolution from investigation through fix.
  • Structured, reliable, and people-oriented approach to support.
  • German proficiency at B2 level or above, plus strong English for international collaboration.
  • Based in Munich or willing to relocate for on-site collaboration.
  • Experience designing or deploying AI agents for support automation is a plus.

Location

On-site in Munich, Bavaria, Germany. Relocation is welcome; visa sponsorship is not available.

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