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Alongside

IT Support Engineer / IT Support Technician - Part-Time

Alongside Portugal

Software Development · 11-50 employees

5 h ago
Remote support-engineer Mid (2-5 yrs) Part-time Portugal
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About the role

Provide remote IT support for Microsoft 365 environments, including managing users, permissions, and email security solutions like Mimecast. Monitor endpoints using RMM tools and handle hardware configuration and troubleshooting.

What they look for

Microsoft 365 Outlook Microsoft Teams Microsoft Defender Mimecast NinjaOne RMM tools Hardware management Troubleshooting Endpoint management Cyber Essentials IT support Helpdesk Software configuration User management

Requirements

Requires 2-4 years of experience in IT support or helpdesk roles with hands-on knowledge of Microsoft 365. Candidates must possess strong troubleshooting skills, the ability to work independently, and a high level of English proficiency.

Benefits

Flexible working hours International working environment Remote work

Full description

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.

We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a part-time and flexible basis.

Responsibilities• Provide remote support to users in a Microsoft 365 environment.

  • Provide support for Outlook, Teams, Office and Microsoft Defender.
  • Manage users and permissions.
  • Troubleshoot day-to-day IT issues.
  • Set up and configure new PCs and software.
  • Provide support for email security solutions, namely Mimecast.
  • Remotely monitor endpoints using RMM tools, ideally NinjaOne.
  • Support hardware management and ordering.
  • Document basic IT processes.
  • Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles;
  • Hands-on experience supporting Microsoft 365 environments;
  • Good troubleshooting and problem-solving skills;
  • Ability to work independently and provide effective support remotely;
  • Good communication skills and a strong level of English, for interaction with the client;
  • A proactive and service-oriented approach.

Nice To HaveExperience with any of the following will be considered a plus:

  • Mimecast
  • NinjaOne or other RMM platforms
  • Cyber Essentials
  • Microsoft Defender
  • Endpoint and device management
  • Part-time engagement - approximately 10 hours per month
  • 100% remote
  • Flexible working hours
  • International working environment
  • Opportunity to work with modern Microsoft-based IT environments

If you're an experienced IT Support professional looking for a flexible, fully remote part-time opportunity, we'd be happy to hear from you.

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