Solutions Architect
Polaris Software · Banbury, England, United Kingdom
IT System Custom Software Development · 51-200 employees
About the role
The Solutions Architect designs and implements technical software solutions and optimized workflows to meet complex customer business needs. This includes conducting UAT, managing advanced configurations, and providing technical documentation and training.
What they look for
Requirements
Candidates should have experience in solution architecture or technical implementation with a strong ability to translate business rules into working systems. Technical knowledge of Windows Server, SQL Server, and cloud platforms is required.
Benefits
Full description
About Us
At Polaris, we're on a mission to create a safer and fairer world. We provide software solutions that empower police forces and local authorities to enforce and track traffic and parking offences, manage permits and licenses, and control high-risk assets like firearms and tasers.
Since securing support from August Equity in May 2023, we've been on an exciting growth trajectory. We've expanded our reach both in the UK and internationally, acquired key companies like Farthest Gate, Clarity and JML Software Solutions, and invested heavily in our operations.
Our goal is to build a data-driven, professionally managed organisation with robust systems and processes, poised for consistent growth and ready to seize new opportunities. We've united our legacy brands under the Polaris name, creating a dynamic new identity that reflects our vision for the future.
This is an exciting time to join Polaris. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you.
Job title: Solutions Architect
Reporting into the Lead Solutions Architect
Banbury - Hybrid (3 days a week in the office)
Summary
The Solutions Architect works closely with the Project and Implementation Managers, along with the customers to design, configure, and implement technical software solutions that meet complex business needs. This role combines technical expertise, product knowledge, and consultative skills to translate customer requirements into scalable workflows and configurations within our applications. You will collaborate with the Solution Architect team in advanced configuration, integrations, and solution design to ensure customers achieve their desired outcomes efficiently and effectively.
Key Responsibilities:
- Workflow Design: Analyse customer processes and design optimised workflows within the product to align with business goals.
- UAT workflow and configuration: Conduct thorough internal User Acceptance Testing using a structured testing‑criteria matrix to validate the accuracy of all processes within a web application.
- Advanced Configuration: Build and implement complex configurations, automation, and data flows within the platform.
- Solution Scoping: Collaborate with Project and Implementation Managers during onboarding and expansions to assess technical requirements and define implementation plans.
- Documentation: Create and maintain detailed configuration and workflow documentation for both internal and customer use.
- Customer Enablement: Provide training and knowledge transfer to customers and internal teams on solution design and best practices.
- Continuous Improvement: Gather feedback from customer implementations to inform product enhancements and internal processes.
- Assist with any third-party software integration, i.e. cameras used per program, printing operation and hardware, local network and folder sharing etc
- Upkeep certification and adhere to all Information Security Policies
Success Metrics • Time-to-value and onboarding delivery metrics
- Configuration accuracy and stability (low post-go-live rework)
- Customer satisfaction (CSAT / implementation feedback)
- Adoption of advanced features and workflows
- Efficiency in delivering complex solutions
Qualifications & Experience• Experience in solution architecture, systems configuration, or technical implementation roles preferred but not essential.
- Ability to interpret complex process maps and business rules and convert them into working systems.
- Experience working with configurable platforms, workflow engines, or enterprise software solutions.
- Strong problem-solving skills with attention to detail. A high level of technical, written literacy.
- Knowledge of Windows Server technologies; RDP, IIS configuration, server roles and features.
- Knowledge of SQL server database technologies. Cloud platforms, virtual machines, networking basics and storage
What We Offer
- 25 days annual leave
- 2 Moment in Time Days
- Life Assurance 4 x base salary
- Private Pension with Scottish Widows
- Health Care Cash Plan
- Hybrid working model
- Long Service Award
Equal Opportunities
Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.
Please note that we can currently only consider candidates with an existing right to work in the UK.
