Sr. Analyst - Business Data Services 4A
BrightClaim · San José, Costa Rica
Business Consulting and Services · 10,001+ employees
About the role
The Senior Analyst will manage sample requests for multiple countries while ensuring compliance with operational guidelines and service levels. They will also analyze operational data to prepare reports, monitor KPIs, and support continuous improvement initiatives to enhance efficiency.
What they look for
Requirements
Candidates must hold a bachelor's degree in Business Analytics, Computer Science, or Statistics, with relevant data management certifications preferred. Proficiency in SQL, data modeling, and project management tools is required, along with intermediate English language skills.
Benefits
Full description
Sr. Analyst - Business Data Services
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
- Process sample requests for assigned countries, including Colombia, Chile, Peru, Costa Rica, and Argentina.
- Ensure compliance with operational guidelines, service levels, and business requirements.
- Handle inquiries, issues, and requests related to the sample process, providing solutions for moderately complex situations.
- Follow up on orders, requests, and operational activities to ensure timely and accurate delivery.
- Maintain effective communication with internal and external stakeholders to resolve issues and prevent process deviations.
- Perform operational and administrative controls related to inventory, billing, logistics follow-up, legalizations, and information management.
- Analyze operational data and prepare reports and KPIs to monitor performance, identify trends, and support improvements.
- Support continuous improvement initiatives focused on productivity, standardization, control, and operational efficiency.
- Serve as backup support for specific team functions to ensure business continuity.
- Comply with corporate policies, quality standards, and ethical guidelines applicable to the role.
Qualifications
Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science
Certifications
Certified Data Management Professional - RiversandRiversand, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoft, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, Tableau Desktop Specialist - EdurekaEdureka
Required Skills
Agile Methodology, Collaboration Tools, Data Governance, Data Modeling, Data Quality, Design Thinking, Executive Presence, Inclusion, Master Data Management (MDM), Microsoft Excel, Microsoft Power BI, Microsoft SQL Server, Microsoft SQL Server Analysis Services (SSAS), Microsoft SQL Server Reporting Services, Oracle DRM, Personal Effectiveness, Project Management, SQL Server Integration Services (SSIS), Storytelling, Veeva
Language
English (Required)
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Business Data Services
Remote Type -
Remote
Work Shift -
Day Job (Costa Rica)
Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
