C1 Senior Delivery Manager on Temporary Promotion/Temporary Level Transfer in Social Security Scotland

The Delivery Manager role sits within the Payment and Accounting Services (PAS) programme and is responsible for supporting the PAS Programme Lead and Senior Responsible Owner (SRO) in the successful delivery of the agency’s replacement payment and accounting services. This is a high-profile, business-critical programme involving the build, transition and implementation of core payment and accounting capability, ensuring services are delivered safely, effectively and to agreed critical deadlines.

The post holder will provide strong delivery leadership and control across a complex enterprise change environment, coordinating activity across multiple directorates, delivery teams, suppliers and operational stakeholders. They will support the planning, governance and execution of critical build and transition activity, ensuring dependencies, risks, issues and milestones are actively managed and escalated appropriately.

The role requires close working with technical, operational, commercial, finance, audit, assurance and governance functions to ensure the programme meets organisational, regulatory and service requirements. The Delivery Manager will play a key role in maintaining delivery confidence across formal governance structures, including cross-directorate decision-making, gateway assurance and audit activity.

The successful candidate will have demonstrable experience of leading complex delivery within large-scale, multi-disciplinary environments, with a strong understanding of enterprise change control, delivery governance, risk and dependency management, stakeholder engagement and service transition. They will be confident operating in a high-pressure, high-profile environment where strong leadership, structured delivery control and clear communication are essential to achieving successful outcomes.

Responsibilities

Responsibilities

• Delivery and coordination of programme and transformation workstreams.
• Development and stabilisation of the Business Change Management (BCM) function, including embedding sustainable ways of working for the PAS programme.
• Long-term programme planning and management activity, supporting delivery of the Payment Service strategic roadmap.
• Maintenance of programme governance, assurance and reporting arrangements, including risk management, decision tracking and budget oversight.
• Responsive support for emerging delivery priorities, risks and dependencies.

Qualifications

Success Profiles We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this opportunity, the following Success Profile elements will be assessed:

Experience:

• You have expert-level ability in Agile and Lean practices, coaching and leading teams, serving as a recognised advocate, continuously reflecting and challenging teams, and innovating by creating or tailoring new ways of working.

• You have expert-level ability in communicating between technical and non-technical stakeholders, mediating between people, managing stakeholder expectations, and communicating to large audiences both inside and outside of the organisation.

• You have expert-level ability in supporting delivery momentum, perfecting team delivery flow, actively addressing complex risks, issues, and dependencies, and innovatively unblocking issues even when ownership is unclear or external.

• You have expert-level ability in making processes work, finding and challenging organisational processes, adding value through coaching and adaptation, and guiding teams through new process implementations.

• You have expert-level ability in planning, leading continual processes in complex environments, extending planning beyond product delivery, naming, and coordinating dependencies across services, and coaching other teams as a central expertise point.

How to apply Please apply online, providing a Supporting Statement (of no more than 750 words) providing evidence of how you demonstrate the Success Profiles noted above.

Please note that a CV is not required for this opportunity.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity, you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis. If applying on Temporary Promotion you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application, your release must be agreed by your line manager and C-band manager or relevant unit head.

Please note that the post is only open to individuals who have satisfactorily completed their probationary period.

This is a Government Digital and Data (GDD) role within the Product and Delivery job family. Candidates who are not currently members of the GDD Profession, or who belong to a different GDD job family, will be required to complete a GDD technical assessment before an appointment can be confirmed.

If you are successful following the informal discussion and a technical assessment is required, further details will be provided in advance to allow you sufficient time to prepare.

Dates to Remember Statement submitted by: Thursday 24th September at 5:00 pm Informal chats: Week commencing 5th October 2026 (This may be subject to change)

Duration of Temporary Opportunity This opportunity is for 12 months.

Hybrid Working Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location.

Further Information This role is only available to those currently employed (on a permanent basis) by Social Security Scotland, Scottish Government Main or Common Citizenship organisations. Please note that applicants from Common Citizenship organisations may apply only on a promotion basis and not via a level transfer.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot.   

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.   

If you have any questions about the role please contact Nick Davies at Nick.Davies@socialsecurity.gov.scot