JobCubby JobCubby
Sign up
Copan Diagnostics, Inc.

Dedicated Field Support Engineer

Copan Diagnostics, Inc. · United States · $73K–$81K/yr

Medical Equipment Manufacturing · 201-500 employees

3 h ago
Mid (2-5 yrs) Full-time United States
Log in to apply, save this posting, or score it against your profile with AI.

About the role

The Dedicated Field Support Engineer is responsible for the installation, maintenance, and repair of automated microbiology equipment at customer sites. They also provide technical support, instruct operators on equipment use, and ensure all service activities are documented according to manufacturer requirements.

What they look for

Preventative Maintenance Troubleshooting Electrical Safety Testing Equipment Calibration Robotics Electronics Mechanical Processes Technical Support Customer Service Inventory Management Instrument Schematics Biomedical Equipment Technology Manual Dexterity

Requirements

Candidates must have an associate degree in a relevant engineering or technical field or 2-3 years of equivalent experience. The role requires the ability to work independently, handle bio-hazards, and perform physical tasks such as lifting up to 50 lbs.

Full description

ABOUT THE ROLE

The Dedicated Support Engineer is responsible for administering preventative maintenance (PM) and troubleshooting, calibrating, and performing electrical safety tests (EST) on automated equipment located in dedicated customer location. The ideal candidate is involved in all areas of the equipment technology, including monitoring work order requests, completing repairs, new equipment inspections and installations, PM’s, EST, inventory management, and documenting all service activities.

RESPONSABILITIES

  • Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with the electronics, robotics, and mechanical processes.
  • Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.
  • Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements.
  • Serves as a resource for the proper operation and maintenance of equipment.
  • Instructs instrument operators in proper equipment use.
  • Adheres to the highest level of customer service while managing customer requests with diplomacy.
  • Provides technical support to customers by telephone as required.
  • Connects with customers through remote software to troubleshoot and resolve various technical issues.

KEY COMPETENCES

  • Must reside in or around dedicated customers.
  • Must be reliable and able to work independently with limited supervision.
  • Excellent customer service expertise with outstanding communication skills.
  • Comfortable working in clinical environments with infectious agents and bio-hazards.
  • Computer literacy and the ability to read instrument schematics required.
  • Associate degree in Biomedical Equipment Technology, Industrial, Electrical, or Mechanical Engineering or minimum 2-3 years equivalent formal related training required.
  • Must be able to have manual dexterity to operate equipment and tools required on the job.
  • Must occasionally lift and/or move up to 50 lbs.
  • Must be able to occasionally crouch, kneel, and/or duck into tight spaces of the equipment.
  • Travel required (Approx. 10% or less)