Network Engineer II (Full Time) Lubbock, Ave. Q

POSITION PURPOSE

The individual in this position will handle daily support practices, incident support, etc. and provide feedback to the technical and leadership teams. Network Engineers install and maintain network infrastructure, collect network performance data, and resolve network issues in collaboration with vendors, and IT teams. They work at organizations' centralized network operations or data centers. It is expected that the candidate has demonstrated historical competency in networking while also has the technical aptitude to progress towards cross disciplinary technology operations support.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Provide Tier 3 Technical Support.
• Up to 30% travel (primarily day travel by automobile) to sites within a region to address technical needs.
• Execute or implement changes or infrastructure requests.
• Install and configure network hardware and software, including routers, switches, firewalls, and wireless access points.
• Monitor network performance to identify and resolve issues promptly.
• Maintain, configure, and upgrade Cisco telephony systems.
• Maintain network security by implementing security measures and protocols per the Bank’s standards.
• Manage network backup and recovery processes to ensure data integrity and availability.
• Perform regular maintenance and updates on network systems to ensure optimal performance.
• Troubleshoot and provide client support for technology and infrastructure issues.
• Document and update incident technical details into service desk ticketing system.
• Maintain comprehensive documentation of network configurations, changes, and inventory.
• Generate regular reports on network performance, security incidents, and usage statistics.
• Communicate with key stakeholders to provide frequent status updates regarding technical issues and status of the remediation efforts.
• Execution of standard operational processes which involve technology and client interfaces.
• Perform all triage functions
• Advanced familiarity with Cisco IOS and monitoring platforms
• Perform network hardware replacements
• Troubleshoot software or configuration related issues
• Adhere to operating procedures
• Identify and remediate possible major impacting events within the network
• Work with vendors across the technology to provide the highest possible uptime rate of network services
• Adept at use of OSI model

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

This role has no supervisory duties.

QUALIFICATIONS

Education/Certification: Bachelor’s degree in Computer Science, Information Systems or equivalent working experience, networking related certification(s), or courses in progress, and strong experience with SNMP Monitoring tool or equivalent.

Cisco certifications highly desirable

CISSP Certification

Required Knowledge: Strong knowledge of Cisco equipment including ISR, ACI, FTD, Wireless Controllers.

Advanced Knowledge of Call Manager 12.x (or higher), Cisco Unity Connection.

Intermediate understanding of OSI model and troubleshooting of technology related issues.

Strong knowledge of communication technologies such as: TCP/IP, Ethernet, VLANs, QoS, VoIP, MPLS, Wi-Fi and VPN.

Strong Knowledge in IP Routing Protocols (OSPF, EIGRP, BGP)

Understanding of advanced routing and switching, including Cisco VSS.

Experience Required: 3+ years of overall experience with Cisco Network Engineer with mastered knowledge of Routing, Layer 2, and Layer 3 switching.

3+ years of experience with VolP and VTC systems, including Cisco CUCM/UCCX platform, and endpoints.

3+ years of hands-on enterprise network operations support experience.

Recent experience with SIP Trunking.

Experience interfacing with Cisco's team working through issues and staying current on updates and changes to tools and products

Cisco Firewalls security modules and Cisco FTD Platform experience is strongly preferred

Experience with video conferencing software a plus.

IT Banking Experience highly desired

Skills/Abilities: Able to work well in a fast-paced environment and be comfortable in stressful situations.

Can effectively communicate with both management as well as non-technical personnel on any technology issues to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls.

Detail oriented self-motivated goal driven

Excellent written and oral English communication and presentation skills.

Experience successfully supporting and managing an enterprise network.

Ability to oversee the execution of vendor assigned plans and tasks.

Experience in change control methodology with an ability to provide clear technical documentation supporting change.

Willingness to work beyond core business hours, if necessary to minimize business interruption during planned or unplanned security system modifications.

Project Management

Possess strong analytical and troubleshooting skills.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but

Uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability:

Able to use a passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning,spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Hours: Monday - Friday 7:30 AM - 4:30 PM. 40 hours per week