Intermediate Business Analyst

About eHealth and our Culture

eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care. We also manage Vital Statistics, health card services, and MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health information.

At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:

1. Partner for results: We prioritize teamwork and ensure decisions involve those affected 2. Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes 3. Own our actions: We own our success and failures, act with honesty, and uphold trust 4. Innovate with intent: We challenge the status quo and turn ideas into action

Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.

About the Role

The Intermediate Business Analyst supports the Continuing Care and Mental Health Services team by enhancing the technology and business processes that support Long Term Care, Home Care, and Mental Health and Addictions services across Saskatchewan. In this role, you will provide business analysis expertise for multi-user, mission-critical systems, ensuring they meet operational and client needs. Acting as a change agent, you will lead and contribute to business improvement initiatives, support system enhancements, and help align technology solutions with organizational priorities. Through strong analytical, problem-solving, and communication skills, you will drive continuous improvement in a complex and evolving healthcare environment.

What You’ll Do

Reporting to the Manager, Continuing Care and Mental Health Services, you will:

• Lead and manage changes to business processes and technology solutions to support program and operational priorities.

• Gather, analyze, and document business requirements, processes, and functional specifications.
• Develop test plans and coordinate user acceptance testing to support projects, releases, and system enhancements.
• Collaborate with health partners and stakeholders to identify reporting needs and coordinate solution delivery with technical teams.
• Provide business and technical support for technology solutions, including incident management and issue resolution.
• Prioritize issues and manage your area’s workload.
• Facilitate communication between end users, subject matter experts, technology teams, vendors, and other stakeholders.
• Assist in leading and participate in multiple projects, working groups, and continuous improvement initiatives that support strategic priorities.

What You’ll Bring to the Team

• Bachelor’s degree in Computer Science or a related field. An equivalent combination of education and experience may be considered.
• Minimum three years of experience as a Business Analyst or in a similar role within an integrated support environment.
• Experience applying business analysis, requirements gathering, and business process improvement methodologies.
• Demonstrated analytical, problem-solving, facilitation, and stakeholder engagement skills, with the ability to translate business needs into effective solutions.
• Experience developing business documentation, including requirements, business cases, process flows, test plans, and project-related documentation.
• Knowledge of software testing, change management, project management methodologies, and integrated IT or healthcare environments.
• IIBA CBAP certification considered an asset.

Competencies

Communication: Ability to clearly communicate technical and business information to diverse audiences, actively listen and ask effective questions, document information accurately, and promote the effective use of technology, programs, and services. Leadership: Ability to facilitate change, guide stakeholders through business and technology transitions, and lead projects while balancing competing priorities and resources. Problem Solving: Ability to analyze and interpret complex information, diagnose issues, apply technical knowledge, and develop practical solutions in a rapidly changing environment. Interpersonal: Ability to establish and maintain effective working relationships with clients, stakeholders, and colleagues, fostering trust, collaboration, and knowledge sharing. Teamwork & Independence: Ability to work effectively both independently and as part of a team, contributing to shared goals while taking ownership of assigned work. Organizational: Ability to prioritize and manage multiple tasks and projects, adapt to changing priorities, and consistently meet deadlines in a fast-paced environment. Analytical: Ability to identify, explore and evaluate options on data processes and methodologies, information technology and potential systems design to make feasible recommendations. Technical: Ability to design new or adapt existing systems/applications taking into account design alternatives, business requirements, and cost, recourse and time constraints.

Why People Like Working Here

• Recognized as a Saskatchewan top employer for three years in a row

• Career paths and opportunity for advancement
• Health, dental and pension benefits
• Maternity and parental leave top-up payments
• Earned days off
• Annual pay increases
• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today!

We value diversity and encourage applications from people of all backgrounds, identities and experiences.