Assistant Project Manager

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With over 40 territories across Michigan, Indiana, Illinois and Florida, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team, you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations? Then don’t miss your chance to join our team as an Assistant Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO!

As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

The primary responsibility of the Assistant Project Manager is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Assistant Project Manager will work closely with Project Manager and Production to maintain an accurate work-in-progress file and audit daily documentation for all job files. The Assistant Project Manager will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.

• Daily project(s) oversight to include monitoring status, audit, and work-in-progress

• Monitor and ensure all client requirements are met.

• Maintain internal and external communications

• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end

• Review timestamps and other datapoints to reflect accurate reporting/KPMs.

• Create budgets and total loss lists

• Collaborate and assist with other departments, as needed

Qualifications

• High school diploma/GED (preferred)
• At least 1 year of customer service and/or office-related experience

• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.

• Ability to multitask and to remain detail orientated

• Proficiency in using various digital tools and technologies to complete job tasks efficiently.

• Experience in the restoration, construction, or insurance industry is a plus.

• IICRC certifications are a plus

Physical & Work Environment Requirements

• This is a sedentary role in a fast-paced office environment. Some bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program