Product Manager Authentication

ING is looking for an enthusiastic Product Manager who gets their energy from developing and evangelizing the global authentication frameworkproduct, while communicating with business and IT. You'll bridge business stakeholders, security teams, and engineering to deliver authentication solutions that balance user experience, security requirements, and technical excellence.

This is a high-impact role where your decisions directly influence how millions of customers authenticate and access their banking services every day.

You will align epics between all parties in the process chain, and break down the work in prioritized stories, refine new functionalities and provide delivery plans..

The team The team you will be working with is based in Amsterdam and is one of the 7 squads that are contributing to One Gate product area, distributed between Amsterdam and Bucharest.

You will be responsible for delivering and innovating the authentication solution and features of ING’s “Touchpoint” platform. These services will be used in both native (Android and iOS) and web applications of ING, serving millions of ING customers, by ensuring that a customer who logs into an application is the person he/she claims to be.

As (technical) product manager for the Authentication product your main responsibility is to you will be responsible for short and long terms roadmap, QBR quarterly planning and its proper priority setting within the team and any dependencies, business requirements documentation and clarifications, as well as their delivery plans.

It is key that the development and execution of the roadmap is aligned with several stakeholders (such as the business, IT,  other global service providers, architects, security experts, designers and up and downstream squads in the value chain) you need to manage for new onboardings and integrations, new feature requirements, demos, quarterly planning etc.

You must balance the priority of new features with the necessary work to allow for the flawless operation of a compliant service in accordance to all LCM work that has to be properly planned to ensure high technical standards and running activities at product level.

Moreover, with your experience, you can develop and drive through, a practical platform vision and roadmap that is future proof, aligned with the One Gate product area vision, as well as promoting and evangelizing the product. This will be leveraged by a strong collaboration with One Gate Product Area Lead.

 

Roles and responsibilities ING’s goal is to enable people to “do their thing” and empower them to stay a step ahead in life and business. We are one of the largest banks in Europe and we continuously evolve to become one of the most innovative companies in the banking sector.

• You are an experienced product owner/manager or have had other adjacent business analyst positions in a technology environment/software solution

• You have a background in authentication, identity management, or security products and experience with microservices architecture and event-driven systems

• You are a continuous learner who stays current with authentication and security trends

• You are not scared off by technical details, you understands the importance of precision in authentication and security

• You have a relevant higher education degree.

• You are familiar with the tasks associated with the PO role in an agile environment. You are an excellent communicator and proactively find and approach relevant stakeholders. You like to take initiative, and work in close collaboration with other teams within the organization.

Do you recognize yourself in the following?

• You are the key person to talk to for stakeholders within the IT domain, and from the business

• You have a solution-oriented mentality

• You are able to develop the product vision, the strategy and deliver it

• You have deep understanding of authentication and security concepts

• You are able to have a good oversight of the situation and options to choose from, also during stressful situations

• You are a good communicator, presenter and pitcher of ideas of the squad

• You are a real team player

• You are able to motivate others

How to succeed We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Responsible for Authentication product at global scale, with short and long-term roadmaps, taking care of continuous improvements on productization, feature coverage and growing the product in sync with internal and external ING markets

• Understand the aspects of a global product (build once, use it multiple times) so you can facilitate the consumer usage and integration, but also business requirements to cover the new business scenarios

• Alignment with key stakeholders and manage the dependencies in the process chain

• Provide the purpose, context, priorities, and direction to the product teams

• Partner with your product area lead, the team’s tech chapter lead (CL) and PM peers to create and maintain a product backlog that aligns with the overall product area roadmap to maximize the business value

• Design the processes and detail the specifications of the product in line with the standardized and scalable principles at area level

• Develop requirements (written and diagrams (when appropriate)) throughout the product development in the form of Epics and Features (Stories are in the full autonomy of the teams, together with the tech CL – only support might be required from you)

• Create and lead the planning of product releases, including coordination with other interdependent teams and communication with stakeholders to set the expectation for delivery of new features

• Play an active role in identifying, mitigating, and communicating impediments impacting successful completion of Release/Sprint Goals

• Enable consumers to have a great onboarding experience, get the value from our product, and minimize roadblocks. Guide them through features and functionalities from the start until the journey is successfully completed

• Contribute on improving the adoption of services, measure consumer experience through metrics, create and re-think the onboarding flow based on feedback

Next to typical PO skills we look for:

• Ability to communicate clearly and concisely across technology and the business teams, and bridging the gap between both

• Proven records in managing, delivering and coordinating enterprise level projects

• Good presentation skills, pro-active and easy to approach attitude

• A person that takes timely and informative decisions

• Affinity for platform technology

• Experience in financial or banking industries

• Agile Scrum experience

Rewards and benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us Curious about how ING empowers people and businesses to move forward?

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Questions? Please visit our Frequently Asked Questions section to find some answers on questions you might have.

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