Technical Support Engineer L1
CallTek · City of Cebu, Cebu, Philippines
IT Services and IT Consulting · 5,001-10,000 employees
About the role
You will be responsible for troubleshooting, diagnosing, and resolving customer technical issues in a timely manner. Additionally, you will follow standard procedures to escalate unresolved problems to the appropriate internal departments.
What they look for
Requirements
Candidates should preferably hold a Bachelor's degree in Computer Engineering or an IT-related field. Strong communication skills, a positive attitude, and the ability to work on a shifting schedule are required.
Full description
As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.
- Preferably with a Bachelor's Degree in Computer Engineering, or any IT-related course.
- Positive attitude and willingness to learn.
- Strong communication and interpersonal skills.
- Ability to work in a team-oriented environment.
- Prior experience in similar roles is a plus but not required.
- Great organizational skills and attention to detail.
- Basic computer proficiency.
- A passion for delivering excellent customer service.
- All levels of experience are encouraged to apply.
- Must be willing to work on-site and on a shifting schedule.
