Service Delivery Manager

Your future role at a glance

Location: Remote

Department: Clinical Imaging

Schedule: Full-time

Salary: $125,689.26 - $170,049.54 per year

Eligible for an annual bonus incentive

#AT2026

#LI-Remote

How you'll make an impact in this role

• Oversee the daily delivery of clinical imaging services by managed service providers to ensure maximum system availability and minimal disruption to clinical teams.

• Act as the primary escalation point for critical service incidents and root cause analyses to safeguard patient imaging workflows.

• Audit provider performance against contractual service level agreements to drive continuous vendor accountability and financial alignment.

• Partner with cross-functional IT and vendor teams to streamline application capacity planning, system upgrades, and risk management protocols.

• Manage operational budgets and validate vendor invoicing to ensure high-quality imaging technology delivery aligned with organizational goals.

What minimum qualifications you'll need

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

• 3 years of leadership or management experience preferred.

What additional requirements you'll need

• 3 years of dedicated Healthcare IT experience, specifically supporting clinical imaging applications or medical systems.

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.