QA & Customer Support Technician
Tiselab · Cornellà de Llobregat, Catalonia, Spain
Pharmaceutical Manufacturing · 11-50 employees
About the role
Ensure software quality throughout the development lifecycle by defining requirements and performing internal validations. Provide technical customer support, training, and system configuration to ensure an excellent user experience.
What they look for
Requirements
Candidates should have experience in software testing, Agile methodologies, and using tools like Jira. Previous experience in customer support and the ability to prepare technical documentation are required.
Benefits
Full description
About us
SherpaPharma is part of Tiselab, a company that has been working closely with pharmaceutical manufacturers since 1994, providing a wide range of products and solutions for contamination control in aseptic processes.
Our project
At SherpaPharma, we have developed a cloud-based digital solution designed to streamline and improve the quality of the Environmental Monitoring microbiology process in the pharmaceutical industry, covering the entire workflow from planning to data analysis.
Role Mission
As a QA & Customer Support Technician, your mission will be to ensure product quality throughout the entire software development lifecycle while building customer trust by delivering outstanding technical support and service.
Key Responsabilities
- Define system requirements and translations based on Product Owner specifications for implementation by the development team.
- Resolve internal questions regarding requirements and software developments.
- Participate in brainstorming sessions to define new features, workflows, and product improvements.
- Contribute to sprint planning by estimating the validation effort required for tasks within your area of responsibility.
- Perform internal validation of new developments and coordinate findings with the development team.
- Prepare and maintain detailed validation protocols, comprehensive project documentation, and user manuals, ensuring that all procedures and processes are clearly documented and kept up to date.
- Execute system validation activities in accordance with GAMP 5 during production releases.
- Provide customer support during implementation, system configuration, and user training, as well as resolve customer questions and technical issues, ensuring high-quality service and an excellent customer experience.
What we're looking for
- Knowledge of software testing and validation methodologies.
- Experience working with Agile methodologies (e.g., Scrum).
- Experience using test management and issue tracking tools (e.g., Jira).
- Ability to interpret and prepare technical documentation.
- Previous experience in customer support and incident resolution.
- Proficiency in Microsoft Office.
- Strong communication skills.
- Ability to work both independently and collaboratively.
- Strong attention to detail and commitment to quality.
- Flexibility, adaptability, and strong organizational skills.
What we offer
- Permanent full-time contract.
- Competitive fixed salary plus performance-based variable compensation.
- Annual bonus.
- Hybrid work model, combining remote work with office days for meetings, team-building activities, and training.
- Flexible working hours to help you maintain a healthy work-life balance.
- €500 annual learning budget to invest in the training of your choice for your professional development.
- The opportunity to join a growing company with a strong Teal culture and a ROWE (Results-Only Work Environment) approach.
- A collaborative environment where Scrum is part of the daily way of working.
