Senior IT Systems Engineer – AI Infrastructure and Solutions Architecture
Mayo Clinic · Rochester, Minnesota, United States · $102K–$150K/yr
Hospitals and Health Care · 10,001+ employees
About the role
The role is responsible for the stable, scalable day-to-day operations of enterprise AI services and driving their adoption across the organization. It involves issue triage, runbook-based operations, and serving as a partner for enablement across business teams.
What they look for
Requirements
Candidates must have a Bachelor's degree with 3 years of technical experience or an Associate's degree with 5 years of experience. Proficiency in managing operating systems, system design principles, and strong communication skills are required.
Benefits
Full description
The Senior IT Systems Engineer – AI Tools Operations and Enablement / Change Management role is responsible for stable, scalable day-to-day operations of enterprise AI services while driving broad adoption across Mayo Clinic. This position combines platform operations, support model maturity, and change leadership to ensure AI tools are reliable, understandable, and useful in real-world workflows.
At a high level, this role leads issue triage and runbook-based operations, supports FinOps and usage optimization, and serves as a product-owner-style partner for enablement in adjacent platforms and business teams. The ideal candidate brings strong ITSM and operational analytics experience, excellent cross-functional communication, and preferred strength in change management, service governance, and enterprise AI rollout execution.
Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards.
This is a hybrid position and incumbent must live within 100 miles of a Mayo Clinic campus.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
