Business Process Analyst
TEKsystems Minneapolis, Minnesota, United States · $52K–$62K/yr
IT Services and IT Consulting · 10,001+ employees
About the role
The Business Process Analyst will focus on cleaning up SOPs and knowledge articles within Salesforce to improve content standards. They will also manage report intake processes, support data analytics, and oversee knowledge management governance.
What they look for
Requirements
The role requires experience in business analysis, technical writing, and Salesforce proficiency. Candidates should have a strong background in content management and the ability to maintain documentation standards.
Benefits
Full description
DescriptionFinancial Services organization in Minneapolis is looking for a Business Process Analyst. Work Environment – “Contact Center Enablement Services” 2 BPA’s and an Operations Analyst. This team focuses on 4 pillars; Executing Strategy. Business Transformation and Delivery. Incident Management. (#1 need) Knowledge & Operations Enablement. Identity & Access Services. Day to day expectations *Need to focus on cleaning up SOPs and knowledge. Would like to find someone who has experience in content writing standards. Assess the article, does this need to stay/go/edited. 60% of the time would be spent here. Salesforce is the repository. 6,000 articles, would like to get that down to 2,000 articles.Job Scope based on job description:• Runs reports and data in Salesforce that support the Contact Center• Create a report intake request process for BOA support staff like Data Analytics PowerBi Intake form/process• Teach other analysis requesting run reports so they can be self sufficient • Partner/Complete Support Inbox Intake workload• Set guidelines and service levels of what will be accepted as workload and what should be triggered as review needed list – draft status• Complete Feedback to senders when outside inbox intake intent• Own Authentication Tools: Standard and EA• Write, Present or Collaborate with BPAs/BOAs on PCCs when needed for article update considerations1. QA Action Plans - Authentication (Alisa)Support Doc Oversight for KCS related SharePoint inventory in partnership with BPAs/BOAs (example: KCS SOP and Salesforce Content Repository)Special Projects requested by direct manager or directors and above • Knowledge Management • Maintain and test Macros, Links and Service Level/Processing Times Resources in Salesforce (partner with BPAs and CRM)• Possible future control process• Update articles when needed due to Intake workload• This will ensure proactive content validation • Avoiding the article from having to be fixed during the control review that is completed quarterly• Set and Maintain Validation Content Standards of Articles• Oversee Knowledge Management Governance• Maintaining Knowledge Management Certifications, complete QA for new certifications and training materials• Oversee Salesforce access roles/limitations and permission setsSkillsBusiness analysis, Salesforce, AI, technical writing, Business process, Financial servicesTop Skills DetailsBusiness analysis,Salesforce,AI,technical writingExperience LevelEntry Level
Job Type & LocationThis is a Contract position based out of Minneapolis, MN.
Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Minneapolis,MN.
Application DeadlineThis position is anticipated to close on Sep 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
