QA Engineer

About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Location

Associates at our Costa Rica office are eligible for hybrid work.

Ultrapark 1, La Aurora, Heredia

About the Job

Overview:

This role is responsible for ensuring the quality of PetSmart applications by partnering with Product, Engineering, and Quality Engineering teams to validate that software meets business and functional requirements. The Quality Assurance Engineer will design, execute, and maintain test scenarios while supporting quality initiatives across web and mobile applications. This role will primarily focus on mobile application testing while also supporting web-based solutions.

Responsibilities:

• Collaborate with cross-functional teams to understand product requirements and define comprehensive test plans, test scenarios, and test cases.
• Perform functional, integration, sanity, regression, end-to-end, and user acceptance testing across mobile and web applications.
• Execute manual testing on real devices and device farms to validate application functionality, usability, and customer experience.
• Identify, document, prioritize, and track defects through resolution while working closely with developers and product teams.
• Validate production deployments by executing smoke tests and supporting production verification activities.
• Participate in backlog refinement, sprint planning, story grooming, and other Agile ceremonies.
• Review requirements and identify functional gaps, risks, and test coverage early in the development lifecycle.
• Support automation initiatives by identifying regression candidates and validating automated test execution results.
• Collaborate with automation engineers to ensure appropriate test coverage.
• Contribute to Quality Engineering best practices, documentation, and continuous process improvements.
• Demonstrate ownership, proactive communication, and collaboration to deliver high-quality software.

Must Have:

• Experience testing mobile applications (iOS and Android) with a strong understanding of mobile user experience and platform behaviors.
• Experience testing web applications.
• Experience using real devices and cloud device platforms such as BrowserStack.
• Strong experience in functional, integration, sanity, regression, end-to-end, and user acceptance testing.
• Experience with RESTful APIs and API validation using tools such as Postman.
• Experience working in Agile or SAFe Agile development environments.
• Experience with Jira and Confluence.
• Experience using Test Management tools such as QTest or HP ALM.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to identify risks early and communicate them proactively.
• Strong collaboration and stakeholder management skills.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Experience in Retail or E-Commerce domain.

Nice to Have:

• Understanding of automation testing concepts, frameworks, and Quality Engineering best practices.
• Experience executing and analyzing existing automated test suites.
• Ability to identify manual test cases suitable for automation.
• Basic knowledge of programming concepts and object-oriented programming.
• Exposure to Java or another programming language.
• Familiarity with Selenium, Appium, TestNG, JMeter, Postman, or similar automation tools.
• Exposure to continuous integration tools such as Jenkins or CloudBees.
• Experience reviewing automation results and collaborating with automation engineers.
• Basic understanding of performance testing concepts

Qualifications:

• Bachelor's degree in Computer Science or equivalent experience.
• 3-5 years of Quality Assurance experience supporting mobile and web applications.
• Strong understanding of software development lifecycle and software testing methodologies.
• Experience working in Agile development teams.
• Strong problem-solving and analytical skills.
• Ability to work independently with minimal supervision while collaborating effectively within a team.
• Demonstrates ownership, accountability, and a continuous improvement mindset.

About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our Costa Rica office offers outstanding amenities in a fun and rewarding workplace including:

• You will be able to bring your pets to work!
• Free access to UltraPark gym facility
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Will have medical, dental & vision benefits for all associates
• Offer paid time off including holidays and discretionary days

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.