Internal Client Services: Business Analyst (2 Year Contract)

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Internal Client Services, Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

Job Description

We are seeking an experienced Business Analyst to join our Data and Analytics team. The incumbent will translate business needs into clear analytics products and measurable outcomes — defining minimum viable product scope, detailed requirements, measures of success and user acceptance criteria. They will act as the bridge between business stakeholders and delivery teams, you will ensure analytics solutions directly support real business decisions.

• Lead intake of demand and define business problems, objectives and measures of success.
• Facilitate workshops to identify users, key performance indicators and success measures.
• Translate business needs into detailed requirements, user stories and acceptance criteria.
• Maintain the product backlog and define what constitutes a minimum viable product versus future enhancements.
• Coordinate user acceptance testing and confirm business acceptance.
• Capture stakeholder feedback and convert learnings into future iterations.
• Work closely with product owners, engineers and stakeholders to ensure delivery aligns with business value.

Qualifications

Minimum 5 years' experience in business analysis, analytics delivery, consulting, process improvement or product ownership.

• Strong experience in requirements analysis and translating business needs into user stories.
• Ability to design key performance indicators and focus on measurable benefits.
• Product ownership mindset with experience of iterative delivery.
• Excellent stakeholder facilitation and workshop design skills.
• Experience in process mapping and producing clear documentation.
• Data literacy and experience supporting analytics delivery.
• Experience coordinating user acceptance testing and managing acceptance criteria.
• Awareness of Databricks Lakehouse or similar modern data platforms is beneficial but not required.

Behavioural Competencies

• Stakeholder management
• Analytical thinking
• Prioritisation and decision making
• Outcome orientation
• Facilitation and workshop leadership
• Teamwork and collaboration
• Continuous improvement and curiosity

Additional Information

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

 

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

 

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.