Lead Product Designer - 12 Month FTC

Lead Product Designer - 12 Month FTC

Department: Product

Employment Type: Contract / Temp

Location: United Kingdom

Reporting To: Mike Upton

Description

Mojo is a digital mortgage broker on a mission to become the UK’s biggest and most disruptive. Backed by our family of brands Uswitch, Money, Confused and Zoopla we’re scaling fast and rebuilding the mortgage experience from the ground up.

This is a 12-month fixed-term contract. You’ll own an area from day one, not keep a seat warm. We’re also growing, so there may be a permanent path beyond the contract (we’re running a separate permanent search alongside this), and we’ll be straight with you throughout.

About the role

This is a senior role in our Product Team owning a whole area of one of the most interesting product spaces in UK fintech. A fair amount of it won’t look like the design work you’re used to.

Our work spans two worlds: the customer trying to make sense of a mortgage, and the experts behind the scenes whose software we design every day. Some of our highest-leverage work lives in the seam between them, where a change to one internal screen reshapes the experience for tens of thousands of customers. If design to you means polishing onboarding screens, this isn’t it. If it means untangling hard, operational, commercially-loaded problems, keep reading.

It’s predominantly an IC role: you set the standard through your own work and raise the designers around you. You’ll often partner directly with operational leaders, our Heads of Mortgages, Protection and Case Management, and our Ops Director  rather than a traditional PM. So you need to create direction, not wait for a brief.

What you'll be doing

• Own the design vision for an area of Mojo, and be accountable for how it lands across the customer journey, internal tools, and data visualisation. 

• Balance AI automation with human expertise. You'll map out exactly where AI handles the heavy lifting (like data gathering, document reading, etc.) and where our human experts step in, making the customer journey faster while maximizing advisor judgment.

• Build advisor tooling that actually gets used. You'll design the mid-call co-pilots, consoles, and dashboards that our teams rely on every day. Success here means stripping out admin effort and driving real adoption, not just adding more screens.

• Reshape the end-to-end mortgage journey. From initial fact-finding to long-term retention, you’ll untangle workflows to clear out real operational bottlenecks and lift conversion, applying automation where it matters rather than in isolated steps.

• Set the bar. What you ship becomes the reference for what good looks like here.

• Drive AI strategically. This is both in how the team works (we build prototypes, live dashboards, and our design system with Claude Code) and what we put in front of customers and advisers.

• Help shape and steward our design system as it grows.

What we are looking for

• You create clarity from ambiguity - nobody hands you the brief, the metric or the answer.

• You spot patterns and build systems that solve the underlying problem, not each symptom.

• You bring operational stakeholders and leadership with you to decisions they wouldn’t have reached alone.

• We’re genuinely AI-native, and we test with real users and real advisers. We move fast including on strategy, which we pressure-test by building.

• 8+ years in product/UX design, with a track record at senior IC level in SaaS or a genuinely complex product.

• Breadth across UX, service, content and interaction design. A pure UI specialist would be underused here.

• At home in operational and internal-tools territory - you don’t see it as the consolation prize.

• AI-fluent, in how you work and in your view of what’s worth building.

• Commercially fluent - you understand how a mortgage business makes money and let it shape your trade-offs.

This isn’t the role for you if…

• You want the next band up from Senior with the same expectations.

• You expect a fully-formed brief.

• You only want the shiny customer-facing UI and would resent the operational work.

• You’re sceptical of AI, or treat it as someone else’s job.

Job Benefits

• Remote working, with up to 30 days a year working from anywhere in the world

• 25 days holiday plus bank holidays (up to 28 with service), a birthday half-day and a day off for moving house

• Pension via Aviva, enhanced parental pay, sick pay and sick pay insurance

• Subsidised private medical, critical illness cover, death in service and the Able Futures wellness programme

• Company social events, compassionate leave and long service awards up to £7,000