Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves monitoring system performance, identifying anomalies, and ensuring smooth operation of infrastructure components. You will collaborate with different teams to maintain system reliability and contribute to continuous improvement efforts, ensuring that business operations remain uninterrupted and efficient.

Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather information and troubleshoot complex system issues. - Document findings and resolutions to build a knowledge base for future reference. - Monitor infrastructure health and proactively identify potential risks or failures. - Assist in the implementation of process improvements to enhance system stability and performance.

Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Monitoring. - Additional Must To Have Skills: Proficiency in Japanese Language. - Strong understanding of monitoring tools and techniques to track system performance and availability. - Experience in analyzing logs and metrics to diagnose and resolve infrastructure issues. - Familiarity with alerting systems and incident management processes to ensure timely response. - Ability to work with various infrastructure components including servers, networks, and cloud services.

Additional Information: - The candidate should have minimum 1 year of experience in Infrastructure Monitoring. - This position is based at our Cebu office.

Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.