IT Support Engineer 2
TGT Global · Quezon City, Metro Manila, Philippines
Outsourcing and Offshoring Consulting · 1,001-5,000 employees
About the role
Provide Level 1-2 technical support for end-user devices, applications, and network infrastructure. Manage, document, and prioritize support tickets while ensuring SLA compliance and proactive system monitoring.
What they look for
Requirements
Requires 3+ years of IT support or service desk experience with proficiency in Windows 11, Microsoft 365, and network troubleshooting. Candidates must be comfortable working in an onsite, SLA-driven environment.
Benefits
Full description
PROTECTION AND IMMUNITY, STARTING DAY ONE!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
Awesome perks await in #WeAreTGT: EASTWOOD!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in Eastwood (Day Shift!)
As an IT Support Engineer...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
Ideal Technical Profile
- 3+ years of IT Support or Service Desk experience.
- Experience with Windows 11, Microsoft 365, and business applications.
- Knowledge of Active Directory and user access management.
- Familiarity with RMM tools and endpoint security.
- Understanding of LAN/WAN, VPNs, routers, switches, and firewalls.
- Strong troubleshooting, communication, and customer service skills.
- Experience working within SLA-driven environments.
- AMENABLE TO WORK ONSITE: Eastwood Day Shift
Your Impact Starts Here
Technical Support & Service Delivery
- Provide Level 1-2 support for end-user devices and applications.
- Troubleshoot Windows, Microsoft 365, email, and access-related issues.
- Support remote access and secure connectivity solutions.
Incident Management & Ticket Resolution
- Manage, document, and prioritize tickets.
- Resolve incidents and escalate complex issues when required.
- Maintain user communication and SLA compliance.
Monitoring & Infrastructure Support
- Monitor and respond to RMM alerts.
- Support network infrastructure and connectivity.
- Proactively identify and resolve system issues.
Other Key Responsibilities
- Collaborate with internal technical teams.
- Maintain documentation and knowledge base articles.
- Contribute to process and service improvements.
MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
Make the most of our 100% virtual recruitment. Apply today!
