QA CRM Specialist (Online Casino & Sports Betting)
Wide Mind Holding Ltd · Agios Athanasios Municipality, Cyprus, Cyprus
IT Services and IT Consulting · 11-50 employees
About the role
The QA CRM Specialist is responsible for testing and approving CRM campaigns, promotions, and customer communications to ensure functionality and compliance. They collaborate with cross-functional teams to validate automated customer journeys and maintain high standards of quality before deployment.
What they look for
Requirements
Candidates must have 2+ years of experience in QA or CRM within the iGaming industry and possess strong analytical and organizational skills. Proficiency in CRM platforms, bonus systems, and basic HTML is required, along with excellent written and spoken English.
Benefits
Full description
Wiztech is looking for a QA CRM Specialist to ensure all CRM campaigns, promotions, and customer communications are accurate, functional, compliant, and ready for launch. Acting as the final quality checkpoint before deployment, the role reviews campaign setups, automated customer journeys, promotional mechanics, and communications across all CRM channels to ensure a seamless customer experience.
Key Responsibilities:
- Test and approve CRM campaigns before launch.
- Validate customer segmentation, campaign scheduling, bonus configurations, and promotional mechanics.
- Review and test customer communications across Email, SMS, Push, WhatsApp, Telegram, and On-site channels.
- Verify automated customer journeys, onboarding, retention, reactivation, and VIP campaigns.
- Ensure campaign quality, accuracy, and compliance with Responsible Gambling policies and regulatory requirements.
- Identify, document, and report defects while maintaining QA documentation and testing records.
- Collaborate closely with CRM, Marketing, VIP, Product, Compliance, Support, and Development teams to ensure successful campaign delivery.
Requirements:
- 2+ years of experience in QA, CRM Quality Assurance, or a similar role within the iGaming industry.
- Hands-on experience with CRM platforms, campaign management tools, and customer segmentation.
- Strong understanding of CRM lifecycle management, Online Casino, Sports Betting, and bonus systems.
- Experience testing promotions, wagering requirements, cashback, free spins, and sportsbook offers.
- Basic HTML knowledge and strong Microsoft Excel / Google Sheets skills.
- Strong analytical mindset, exceptional attention to detail, and excellent organizational skills.
- Ability to manage multiple priorities and work effectively in a cross-functional environment.
- Good written and spoken English.
Working Hours:
- Monday – Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 3:00 PM
What We Offer:
- €100 Wolt credits
- Medical insurance
- Sports benefit after completion of the 6-month probation period
- Happy hours and team events
- Birthday celebrations and a gift from the company
- Internal competitions with exciting prizes
- Friendly and supportive work environment
- Career growth opportunities
Interested candidates can send their CVs to:
📩 Email: alona.k@wiztechgroup.com 💬 WhatsApp: +357 94 340098
