Business Analyst, SRM

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

 

About the team

 

Our Commercial team is a large, but a close-knit group of trading experts, who are ready to shape the future of Coles. We pride ourselves on the long-lasting supplier relationships we build, the new ideas we develop and how passionately we work to help Australian eat and live better every day. And the best part? We’re all so different. We bring diversity of thought, backgrounds, and experience to every Business Unit across Coles Supermarkets and Liquor.

 

About the role

 

We are looking for a Business Analyst to support and enhance our Supplier Relationship Management (SRM) platform and operating model. In this role, you will play a key part in ensuring the smooth day-to-day operation of the SRM platform, maintaining data quality, supporting governance processes, and contributing to the delivery of new features and system improvements.

 

Working across Commercial, IT, Supply Chain, Customer Experience and external supplier networks, you'll collaborate with a broad range of stakeholders to drive operational excellence, improve supplier experiences and support the ongoing evolution of Coles Supplier Central.

 

You’ll also:

• Support the day-to-day operation and administration of the SRM platform.
• Manage activities such as supplier onboarding, contact management, user access, permissions, reporting and query management.
• Monitor operational workflows and help ensure service levels are achieved.
• Support governance forums and contribute to the ongoing performance of the SRM operating model.
• Develop and maintain data quality dashboards and reporting.
• Partner with stakeholders to identify, investigate and resolve data quality issues.
• Conduct business analysis for new features, enhancements and process improvements.
• Support release deployments, system enhancements and production fixes.
• Create and maintain process documentation, knowledge articles and user guides.
• Build awareness and adoption of Coles Supplier Central across the business.

 

 

About you and your skills

 

We are looking for a curious, detail-oriented and highly organised Business Analyst who enjoys working across both operational and project-based activities. You will be a proactive problem solver with strong stakeholder engagement skills and a passion for improving systems, processes and data quality. Comfortable working autonomously while collaborating across multiple teams, you'll bring a continuous improvement mindset and a genuine desire to understand the retail and supplier landscape.

 

You’ll also ideally have:

• Experience working in a Business Analyst, systems support, or operational improvement role - Retail industry experience highly desirable.
• Relevant tertiary qualifications in Information Technology or a related discipline are advantageous.
• Experience with Supplier Relationship Management platforms, with Salesforce Customer 360 experience highly regarded.
• Strong stakeholder management and communication skills, with the ability to engage diverse audiences.
• Experience executing and managing operational processes from end to end.
• High attention to detail and a commitment to data accuracy and quality.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in Microsoft Excel and the broader Microsoft Office suite.
• The ability to prioritise effectively and manage multiple competing tasks.
• A positive, curious and collaborative approach to work.

 

What’s in it for you?

 

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

 

Job ID: 192711

 

Employment Type: Full time

 

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