Senior Platform Operations Engineer (SaaS / Production Support)
FIS Jacksonville, Florida, United States
IT Services and IT Consulting · 10,001+ employees
About the role
The role involves providing day-to-day hands-on support for production environments to ensure minimal downtime and mitigate unplanned issues. Additionally, the engineer will manage technical projects, software releases, conversions, and business continuity efforts.
What they look for
Requirements
Candidates must have mastery of Windows and Linux operating systems along with proficiency in various scripting languages like BASH and KORN. A strong working knowledge of networking, security administration, and database suites such as Oracle or SQL is also required.
Benefits
Full description
Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
We are reinforcing our platform operations team to support growth in the Capital Markets Software as a Service (SaaS) environments. We are looking for experienced technical operations to supplement the existing support team who manages the environments for Transfer Agency Solutions, providing shareholder services to our customers.
About the team:
The team provides day-to-day hands-on support for the applications in which our customer operates their business. The team is made up of senior technologists covering a broad array of software and infrastructure. The support model is follow-the-sun and provides support coverage around the clock with team members located globally.
What you will be doing: Day-to-day support of production environments is mission one. The goals of the team are to provide any downtime for our customers and mitigate any unplanned issues. In addition, the team provides technical support to do projects, releases, conversions, and business continuity.
What you will need:
- Command line mastery of Operating Systems: Windows, Linux
- Hands-on experience with one or many scripting languages: BASH, BAT, Cron, KORN,
- Working knowledge of networking, routing, Loadbalacers, VPNs
- Security administration: SSH, TLS, Certificate management,
- General working knowledge of DBMS suites (Oracle, SQL)
- Java support Basic understanding of J2EE platform - experience on at least one: Tomcat, Apache
- Installation/upgrade of third-party products such as: IBM MQ, Direct:Connect NDM, IBM Control Center, Rocket Visual COBOL etc.
Added bonus if you have:
- Experience with Citrix Enterprise, IBM MQ, PGP, NDM, MS Active Directory
- Experience with Web App monitoring/support Dynatrace
- Exposure to CICS emulation – NTT DATA / UINIKIX (BPE/TPE/MSF)
- Visual COBOL Programming experience
- Financial Services experience
- Familiar with security applications – Cortex, BIT9, Qradar/SIEM
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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