Associate Solutions Engineer

Job Title

Associate Solutions Engineer

Job Description

Digital Process acts as an internal delivery and enablement partner, working with teams across the business to understand their processes, shape opportunities, design solutions and deliver workflow, automation and orchestration capabilities. The team helps translate business strategy, operational challenges and process improvement opportunities into practical digital products. Ultimately, we aim to enable the business to grow profitably through scalable capabilities.   

About you We are looking for someone who is naturally curious, enjoys solving problems and wants to build a career in digital transformation, process improvement and digital products delivery.

You do not need previous experience with workflow or automation platforms or software development. We are looking for someone with the right attitude, willingness to learn and an interest in understanding how businesses operate and how technology can improve outcomes.

As a Digital Process Associate, you will work alongside experienced engineers, analysts and delivery professionals, helping to design, build, test and support workflow and automation solutions. You will gain exposure to business analysis, process mapping, low-code development, automation technologies and solution delivery.

Over time, you will be supported to develop expertise across workflow, automation, orchestration and digital product delivery.

Core Responsibilities:  

Delivery Support:

• Support the design, development and testing of digital process solutions. 

• Assist with business process analysis, requirements gathering and documenting current and future state processes. 

• Participate in workshops with business stakeholders to understand challenges and identify opportunities for improvement. 

• Help configure, test and document workflow and automation solutions. 

• Support solution rollouts, user training and adoption activities. 

• Learn and apply software development, testing and delivery best practices.

Solution Shaping:

• Help translate business requirements into practical digital solutions. 

• Support process mapping, data gathering and analysis activities. 

• Assist in measuring solution effectiveness and identifying opportunities for continuous improvement.

Collaboration:

• Work closely with members of the Digital Process team and business stakeholders across the organisation.

• Participate in team agile ceremonies, workshops and project activities.

• Share ideas and contribute to a culture of continuous improvement.

• Develop your knowledge of workflow, automation and emerging technologies.

Professional Development: 

• Participate in structured learning and development activities. 

• Build knowledge of workflow platforms principally Appian and automation technologies used by the business. 

• Develop skills in business analysis, process design, solution delivery and stakeholder engagement. 

• Work towards relevant certifications and professional development goals where appropriate.

Description Goal     Supporting solution delivery, testing and documentation    40% Learning workflow, automation and digital process technologies    25% Business analysis and process improvement activities    20% Stakeholder engagement and adoption activities    10% Innovation and continuous improvement    5%

Qualifications and Experience

Essential

• Strong interest in technology, process improvement or digital transformation.

• Interest in AI, automation, workflow or digital products.

• Good analytical and problem-solving skills.

• Ability to learn new concepts and technologies quickly.

• Strong communication and interpersonal skills.

• Attention to detail and willingness to take ownership of work.

• Comfortable working collaboratively as part of a team.

• Organised and able to manage multiple priorities.

• Positive, curious and proactive mindset.

• Degree, apprenticeship, internship or equivalent experience in a relevant field.

Desirable

• Numerate background.

• Awareness of low-code platforms, workflow tools or automation technologies.

• Coding experience and understanding of best practices.

• Understanding of data analysis, reporting or databases.

• Familiarity with Agile ways of working.

• Understanding of insurance, reinsurance and financial services products, services and markets.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

Leave

• 25 days of annual leave with option to buy/sell more days 

• Adoption and fertility leave 

• Generous enhanced parental leave 

Healthcare

• Comprehensive private insurance coverage for employee and dependents

• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary 

• Optical benefits 

Savings & Retirement

• 15% combined employee/employer contributions 

Wellness

• Subsidized gym membership 

• Access to Employee Assistance Program 

• Cycle to Work and Electric Car Salary Sacrifice Scheme 

• Time off for volunteering 

• Charitable matching of employee donations 

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values