Manager Technology Ops Engineering
American Express · Mid Sussex, England, United Kingdom
Financial Services · 10,001+ employees
About the role
The manager leads and mentors Site Reliability Engineering teams to foster a culture of continuous improvement and system resilience. They are responsible for overseeing 24x7 support, incident management, and collaborating with engineering teams to ensure high-quality performance of enterprise platforms.
What they look for
Requirements
Candidates must have a bachelor's degree in computer science or a related field and significant experience in SRE functions and application support. Proficiency in observability tools, cloud platforms, and containerization technologies is required, along with domain knowledge of card payment systems.
Full description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Manager, Site Reliability Engineering leads and mentors Site Reliability Engineering (SRE) teams, fostering a culture of continuous improvement and inclusivity, while collaborating across the organization to enhance system resilience, scalability, and alignment with business objectives.
