Junior IT Support Engineer
Crossbow · Bengaluru, Karnataka, India
Computer and Network Security · 51-200 employees
18 h ago
Junior (0-2 yrs)
Full-time
India
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About the role
Provide Level 1 technical support for hardware, software, and network connectivity issues while managing IT asset inventory. Assist with user account management, onboarding/offboarding processes, and coordinate with internal teams or vendors for issue resolution.
What they look for
Technical support
Hardware troubleshooting
Operating systems
Windows
Mac
Linux
Network connectivity
VPN
Email support
Asset management
Endpoint management
Patch management
Antivirus monitoring
Communication skills
Problem-solving
Task prioritization
Requirements
Requires a bachelor's degree or diploma in Information Technology, Computer Science, or a related field. Candidates should possess basic knowledge of computer hardware, operating systems, networking concepts, and office productivity tools.
Benefits
Competitive salary
Medical Insurance
Parental Support
Retirement Benefits
Professional growth opportunities
Collaborative and inclusive work environment
Full description
- Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and maintain operating systems including Windows and Mac and basic support for Linux systems.
- Install and maintain productivity applications and collaboration tools.
- Troubleshoot hardware, software, network connectivity, VPN, and email-related issues.
- Assist users with account access, password resets, and user account support.
- Support employee onboarding and offboarding including device setup and access provisioning.
- Maintain IT asset inventory and update asset management records.
- Assist in endpoint management activities such as system updates, patch management, and device monitoring.
- Perform antivirus monitoring and basic security checks on endpoints.
- Provide basic troubleshooting for LAN, Wi-Fi, and VPN connectivity issues.
- Maintain IT documentation and update support records through ticketing or issue tracking systems.
- Coordinate with internal IT teams or external vendors for issue escalation when required.
- Assist with vendor coordination for IT procurement including hardware purchases and software license tracking.
Requirements
Required Skills and Qualifications
- Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
- Basic knowledge of computer hardware, operating systems, and troubleshooting techniques.
- Familiarity with office productivity suites, email platforms, and collaboration tools.
- Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and Wi-Fi connectivity.
- Basic understanding of VPN connectivity and remote access troubleshooting.
- Good communication and problem-solving skills.
- Ability to manage multiple support requests and prioritize tasks.
Preferred Skills (Good to Have)
- Exposure to user account management and directory services.
- Familiarity with endpoint management platforms or device management tools.
- Understanding of basic cybersecurity practices and IT policies.
- Experience with IT asset management and documentation systems.
- Internship or project experience in IT support is an added advantage.
Benefits
- Competitive salary and benefits
- Medical Insurance
- Parental Support - Maternity cover
- Retirement Benefits - PF Contribution
- Opportunities for professional growth
- Collaborative and inclusive work environment
