Salesforce Operations Analyst
Jade Global · Pune, Maharashtra, India
IT Services and IT Consulting · 1,001-5,000 employees
About the role
The role involves managing project documentation, resource allocation, and administrative support for project operations. It also encompasses coordinating recruitment efforts and learning and development training for associates.
What they look for
Requirements
Candidates should possess strong organizational and communication skills along with proficiency in Microsoft Office. Experience with project management tools like Jira or Asana and basic IT infrastructure knowledge is preferred.
Benefits
Full description
Salesforce Operations Analyst1Key Responsibilities: Project Administration: Experience using AI tools will be given priority. Maintaining project documentation, schedules, and status reports. Assisting with resource allocation and scheduling. Tracking project progress and identifying potential issues. Admin Support: Providing basic support to users, including troubleshooting internal project management tools and proper support from project related operations tasks – creating project, budget, forecast etc. Managing user accounts and access permissions. Responding to user inquiries and requests. Recruitment Support: Maintain resume updates from team members Map right resources for the open positions Help arrange the interview panels with respect to the requirement Help arrange weekend drive, coordinate with Talent Acquisition team Learning and Development Coordinating with Delivery and centralized L&D team for training and alignment. Ensuring timely training completed by Associates. Communication and Coordination: Communicating training updates and status to stakeholders. Coordinating meetings and conferences related to Training and other related tasks. Acting as a point of contact for L&D inquiries. Data Management: Maintaining accurate and up-to-date Delivery Project related information. Maintain project related trackers - Project Updates, Budget, Allocations and Projections Ensuring data security and compliance with relevant regulations. Other Administrative Tasks: Assisting with other administrative tasks as needed. Preparing reports and presentations. Organizing and maintaining office space. Skills and Qualifications: Strong organizational and time management skills. Excellent communication and interpersonal skills. Basic IT knowledge and understanding of IT infrastructure. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with project management tools (e.g., Jira, Asana) is a plus.
