Senior Systems Analyst, Payments & Cards

About the role

As Senior System Analyst, Payments & Cards, you will play a pivotal role in maintaining and operating the payment gateway infrastructure that underpins our banking services. You will provide technical guidance across the selection, design, deployment, development, maintenance, support and improvement of our member-centric payments platforms.

This role carries delegated responsibility for the reliability, security and performance of banking services, products and applications used directly by our members and employees. You will work closely with architects, product owners, delivery leads and cross-functional teams to deliver solutions that are secure, scalable and aligned to business objectives.

This role is offered as 12 months Fixed Term Contract with potential extension or permanency.

Responsibilities

• Provide expert technical guidance to the Payments & Cards team on operational activities, including incident and problem resolution, and integration projects.

• Collaborate with architects and stakeholders on the design of scalable, reliable and secure Payments & Cards solutions that meet business, strategic, security and compliance requirements.

• Lead and oversee changes into production, ensuring development, design, testing and verification adhere to ITIL standards and Secure, Stable & Resilient (SSR) principles.

• Partner with product owners, delivery leads and analysts to ensure seamless integration of Payments & Cards platforms with other systems and applications.

• Champion agile methodologies such as Scrum and Kanban, and drive continuous improvement within the team.

• Mentor junior team members, fostering technical growth and knowledge sharing.

• Develop and maintain comprehensive technical documentation, including architecture diagrams, design specifications and support documentation.

• Identify performance bottlenecks and implement optimisation strategies in collaboration with the wider team.

• Define testing strategies and conduct solution reviews to ensure the delivery of high-quality outcomes.

• Communicate technical concepts and project updates clearly to stakeholders, including management and sponsors.

• Participate in an on-call roster to support the ongoing stability and availability of Payments & Cards platforms.

About you

You bring strong expertise in delivering and supporting payment infrastructure that is usable, stable, secure and compliant. You are a confident technical advisor who thrives on mentoring others, driving continuous improvement and building strong stakeholder relationships.

Essential Experience

• Extensive experience in financial services and IT operations.

• Expertise in credit cards, tokenisation and switch management (Authentic and Postillion), ATMs, Visa, Eftpos and IPEX.

• Strong knowledge of payments schemes including NPP, PayTo, Direct Entry and BPAY.

• Experience with real-time fraud management platforms.

• Proven experience in solution design, software development and integration projects.

• Familiarity with agile software development methodologies and tools such as Scrum and Jira.

• A track record of designing, delivering and maintaining complex technical solutions, with strong problem-solving skills and the ability to resolve complex technical issues.

• Strong documentation and written communication skills.

Desirable

• Technical familiarity with current and/or future-state systems, including Mulesoft, Salesforce, Signature, ACI Products and OpenShift.

• Knowledge of AWS and Azure cloud platform services.

• Networking and programming skills (Java, Universe, C#).

• Familiarity with SQL Management Studio and query development.

• Exposure to multiple delivery methodologies, with the ability to adapt to the selected project approach.

• A relevant tertiary qualification in Computer Science, Information Technology, Business Administration or a related discipline.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.

• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.

• Advance your career with training, study support, and project opportunities.

• Competitive leave benefits that empower employees to take time for themselves and loved ones.

• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.

• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.

• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, at the earliest.

Please note that applications are evaluated on an ongoing basis as they are received. Candidates are therefore advised to apply promptly to ensure timely consideration

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.