SAP Service Delivery Manager

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

• Lead SAP AMS Engagements – Manage end-to-end SAP Application Management Services (AMS) engagements, ensuring smooth Incident, Problem, Change, and Request Management.

• Client & Delivery Management – Act as the primary client-facing delivery lead, managing stakeholders, risks, issues, dependencies, and service performance.

• Program & Financial Ownership – Drive program planning, budgeting, financial reporting, P&L management, profitability, and margin improvement initiatives.

• Team Leadership & Agile Delivery – Lead multiple Scrum teams, mentor resources, ensure delivery excellence, and promote Agile/Scrum best practices.

• Transformation & Continuous Improvement – Drive automation, operational excellence, process improvements, quality governance, and SAP transformation initiatives.

Your Profile

• Overall Experience 12-14 Years Needed

• SAP Techno-Functional Expertise – Hands-on experience in any SAP module with strong exposure to both ECC and S/4HANA environments.

• SAP AMS & Service Management – Minimum 5 years of experience in SAP Application Management engagements, including Incident, Problem, Change, and Request Management.

• Program & Financial Management – Strong experience in program planning, SOW creation, budget management, P&L ownership, financial reporting, and risk management.

• Leadership & Agile Delivery – Expertise in leading cross-functional teams, Scrum delivery, stakeholder management; PMP/ITIL preferred, Scrum Master certification desirable.

• Operational Excellence & Automation – Experience driving process improvement, quality governance, automation, transformation programs, and ITSM tools such as ServiceNow.

What you'll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.