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Tufin

Technical Support Engineer

Tufin Tel-Aviv, Tel-Aviv District, Israel

Computer and Network Security · 501-1,000 employees

15 h ago
support-engineer Mid (2-5 yrs) Full-time Israel
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About the role

Provide technical support to global customers and partners while troubleshooting issues within the Tufin suite and OS. Act as a liaison between customers and internal resources to ensure full resolution of technical problems.

What they look for

Technical Support Network Security Troubleshooting Routing NAT TCP/IP Firewall Technologies Linux Customer Service Problem Solving Communication Network Protocols Check Point Cisco Juniper Palo-Alto

Requirements

Requires at least 2 years of experience in technical customer support and strong troubleshooting skills. Candidates must have a good understanding of networking protocols, firewall technologies, and Linux.

Full description

Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer- Tier 2 at Tufin you will:

  • Provide technical support to worldwide customers and partners using all methods of communication.
  • Troubleshoot to full resolution of issues within the Tufin suite and OS
  • Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
  • Support the implementation and integration of Tufin products within customers’ infrastructure
  • Help to document best practices in maintaining Tufin solutions
  • Develop a deep understanding of the customers’ technical environment
  • Support the EMEA region

Requirements

  • At least 2 years of experience in related technical customer support in global companies
  • Strong technical troubleshooting and problem solving skills
  • Customer support and customer facing skills
  • Excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers
  • Good understanding of networks, protocols and internet technologies -Routing, NAT, Advanced TCP/IP etc. (1-2 years of experience with leading vendor’s equipment)
  • Knowledge & Experience (1-2 years) with Firewall technologies of leading vendors (Check Point, Cisco, Juniper, Fortigate, Palo-Alto, etc.)
  • Knowledge & Experience in Linux
  • Excellent English level, both written and oral
  • Team Player – ability to work well in a close team environment

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