Assistant Manager, Product Proposition & Solutions

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Job Summary

Primary functions consist of the development, management and monitoring of the various product lines. Accountable for providing product design and support for specific product lines through the various stages of development and management of their products across various distribution channels. Has extensive Product experience and has taken on the responsibility of managing one or more specific product lines.

Position Responsibilities:

Product Development & Management

• Manages a specific product lines from designing new products, proposing enhancements and handling escalations
• Responsible for delivering on product projects and enhancements by working closely with cross-functional teams (e.g. Pricing, Marketing, Claims, Underwriting, Finance, Systems)
• Defines, develops and approves product design appropriate to both targeted client needs and business objectives
• Manage end-to-end product initiatives including development of new and enhancement to existing portfolio
• Ensure effective and timely resolution of product problems identifying were appropriate process/service improvements
• Support annual business planning process including identifying key opportunities to grow the business across all channels
• Monitor key financial drivers relative to targets and identify trends
• Deliver product specific training

Marketing

• Responsible for regular evaluation of existing product sales & marketing material to ensure they remain effective and up to date
• Expected to identify and champion marketing related sales opportunities ensuring they align to Affinity and key stakeholder strategies

Cross Functional Responsibilities:

• Provide subject matter expertise in assigned product categories to other departments or projects as requested
• Negotiate support area resources as required
• Provide second level support for claims and service teams to resolve issues

Required Qualifications:

• Highly knowledge of the product line and goals of the department
• Excellent interpersonal and communication skills
• Ability to influence without authority
• Knowledge and application of competitive information
• Solid presentation skills to cross-functional teams
• Excellent organizational and priority-setting skills
• Good project management skills
• Well-developed negotiation skills
• Excellent presentation skills, including PowerPoint, graphs, charts, etc.
• PC skills
• Minimum 5-8 years progressive financial services experience with demonstrated excellence in sales and marketing

Competencies:

• Expert knowledge of the product line and goals of the department
• Expert knowledge of customer / sponsor needs & the ability to position situations positively
• Knowledge of the product policy; including legal and compliance implications
• Lead and coordinate resolution of escalated questions/concerns from internal and external clients
• Balances administrative costs and Distribution needs
• Identify opportunities to increase customer value and company profitability
• Manage relationships and projects
• Significant experience making recommendations that trade-off business goals such as retention, sales & profitability for optimal results

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid