BUSINESS SYSTEMS ANALYST & SCRUM MASTER

Description

Business Systems Analyst & Scrum Master

4Front Credit Union | Information Technology | Exempt

This position is not eligible for immigration sponsorship.

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About 4Front Credit Union

At 4Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in:

• Building authentic relationships
• Empowering teams through effective systems and operational support
• Creating a culture of collaboration, innovation, and continuous improvement
• Delivering technology solutions that strengthen organizational effectiveness

Our team members live our credit union philosophy every day — people helping people.

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Why Join 4Front?

We care deeply about our team. When you join 4Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

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Reporting Structure

• Reports to: Enterprise Applications & Data Services Manager
• Supervises: None (serves as a resource and lead contributor within business analysis initiatives)

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Position Purpose

The Business Systems Analyst / Scrum Master serves as a bridge between 4Front business teams and Enterprise Applications & Data Services. This role partners with business leaders, subject matter experts, technical teams, and vendors to understand business needs, translate those needs into actionable technology work, improve processes, and help delivery teams consistently execute high-value work.

This role combines business analysis, Agile facilitation, process improvement, reporting and data analysis, and project coordination. A successful candidate does not need to be an expert in every technology used at 4Front; more important is strong credit union knowledge, an analytical mindset, curiosity, and a demonstrated willingness to continually learn new systems, technologies, and business processes.

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What You’ll Do

Business Analysis & Business Partnership

• Partner with departments throughout the credit union to understand business needs, challenges, workflows, and technology opportunities.
• Facilitate discovery sessions with business stakeholders, subject matter experts, technical teams, and vendors.
• Translate business needs into clearly defined requirements, user stories, acceptance criteria, and actionable backlog items.
• Analyze existing business processes and identify opportunities to improve efficiency, member experience, employee experience, and system utilization.
• Help stakeholders distinguish between business problems, requested solutions, and underlying needs so the team can focus on the highest-value work.
• Develop a strong working knowledge of how 4Front applications, data, and business processes support the credit union.

Agile Delivery & Scrum Facilitation

• Facilitate Sprint Planning, backlog refinement, Sprint Reviews, Retrospectives, and Daily Scrums as appropriate.
• Partner with Product Owners, business stakeholders, and technical team members to maintain a healthy, prioritized, and understandable backlog.
• Help ensure user stories include clear requirements, acceptance criteria, dependencies, and an agreed definition of done.
• Identify delivery impediments and coordinate with the appropriate teams or leaders to help move work forward.
• Track sprint commitments, outcomes, work aging, and other delivery measures that improve transparency and predictability.
• Promote continuous improvement by helping the team turn retrospective feedback and delivery data into actionable changes.
• Help stakeholders understand Agile ways of working and provide clear visibility into current and upcoming work.

Reporting & Data Analysis

• Use data to answer business questions, troubleshoot issues, validate system behavior, and support decision-making.
• Write and modify SQL queries to retrieve, analyze, and validate information from enterprise systems.
• Assist with the development, maintenance, and improvement of operational and management reporting.
• Work with tools such as SQL, Excel, reporting platforms, and business intelligence solutions to analyze and communicate information.
• Partner with technical resources and business users to validate the accuracy, completeness, and business meaning of reported data.
• Develop an increasing understanding of 4Front data structures, integrations, and how information moves between systems.

Process Improvement

• Investigate recurring operational or system issues to identify root causes rather than relying solely on temporary fixes.
• Identify process bottlenecks, manual work, duplicate effort, and opportunities for automation or improved system use.
• Document current-state and future-state business processes when needed to support analysis and change.
• Recommend sustainable improvements to business processes, system configuration, reporting, and workflows.
• Use retrospectives, operational metrics, stakeholder feedback, and support trends to identify opportunities for continuous improvement.

Stakeholder & Vendor Coordination

• Build productive relationships with business leaders, subject matter experts, IT team members, and third-party vendors.
• Communicate project and sprint status in a way that is understandable to both technical and nontechnical audiences.
• Coordinate activities, decisions, and dependencies across departments and external partners.
• Help manage expectations regarding priorities, timelines, risks, dependencies, and technical constraints.
• Support organizational change when new systems, processes, or capabilities are introduced.

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What Success Looks Like

• Business needs are translated into clear, actionable requirements and backlog items.
• The backlog is organized, prioritized, and understandable to both business and technical stakeholders.
• Agile ceremonies occur consistently and lead to better planning, transparency, and continuous improvement.
• Stakeholders have clear visibility into technology work, priorities, risks, and dependencies.
• Reporting and data are used effectively to answer business questions and support informed decisions.
• Recurring problems are investigated and addressed at their root cause whenever practical.
• Projects, system enhancements, and operational work remain organized and aligned with business goals.
• Cross-functional communication and collaboration remain strong and effective.
• The individual develops increasingly deep knowledge of 4Front business processes, applications, data, and technology while continuing to expand their capabilities.

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Qualifications

Education

Bachelor’s degree in Business, Finance, Information Systems, Data Analytics, Operations Management, or a related field preferred. Equivalent combinations of education and relevant experience will be considered.________________________________________

Experience

3–5 years of business analysis, banking operations, project coordination, operational improvement, or system implementation experience required________________________________________

Knowledge & Skills

• Strong understanding of business processes, operational workflows, and system functionality
• Strong analytical, problem-solving, and process improvement abilities
• Experience gathering and documenting business and functional requirements
• Ability to manage multiple initiatives and operational priorities effectively
• Strong communication, collaboration, and stakeholder management skills
• Reporting, dashboarding, and operational data analysis abilities
• Ability to coordinate projects and support operational technology initiatives
• Strong organizational and documentation capabilities

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Physical & Work Environment

• Primarily office environment
• Frequent computer and keyboard use
• Sedentary work with occasional lifting up to 50 lbs

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Compliance Commitment

This role requires adherence to organizational policies related to privacy, information security, operational governance, and technology standards

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Additional Expectations

• Assumes responsibility for tasks and duties as assigned

This job description is not intended to be all-inclusive. Additional duties may be assigned as needed.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Statement of Acceptance

I acknowledge that I have reviewed and understand the duties, responsibilities, and expectations outlined in this job description. I understand that this job description may be updated or modified as business needs evolve.

Employee Signature: ____________________________________________________________________________

Date: ______________________